NSSE 2020 at UH Mānoa:
From Record High Response Rate to Innovative
NSSE Data Tools

January 28, 2021 (Thursday)

Want to watch past symposium videos?

The past symposium videos are available upon request. Please fill out the request form to receive the access code for past symposium videos. Please contact MIRO if you have any questions.

Mānoa Institutional Research Office (MIRO) is pleased to announce a free virtual symposium on the following topics: useful strategies to ensure a successful NSSE survey administration; key findings from the 2020 survey; innovative data & report dissemination tools that MIRO has created; and a panel discussion on how NSSE can be used to improve student learning and overall college experience.

We hope this event will bring campus-wide awareness of useful NSSE data and interactive web app tools to the UH Mānoa community; furthermore, in light of collegiate sharing, we hope that the event will foster a constructive exchange of ideas and yield helpful feedback from the international higher education community.

11:30am – 1pm: Effective NSSE Survey Data Collection and Reporting Strategies

MIRO conducted a nine-month-long NSSE promotion plan that has resulted in a record-high NSSE response rate of 52%. The well-conceived strategies and marketing plans designed to boost the NSSE response rate are useful for both NSSE and other universities’ surveys.  MIRO staff will share key survey results that are easily customized and generated by MIRO’s homegrown innovative survey dissemination tools. Mānoa’s faculty and staff will learn how to access and use NSSE data tools; non-Mānoa colleagues may find helpful insights from MIRO’s data dissemination strategies and report design. 

1pm to 2pm: Panel Discussion on Promoting Campus-wide Awareness and Usage of NSSE Data

For this panel session, MIRO has invited Mānoa colleagues from assessment, accreditation, civil engagement and undergraduate research to talk about how they use NSSE data and MIRO’s data tools. MIRO hopes that those best practices from diverse fields will inspire more colleagues to use NSSE data and tools in their work, with the goal of continuously improving student learning and student experience.


“A record-high NSSE survey participation rate and improved student satisfaction scores are a wonderful recognition and testament to the great work by UH Mānoa’s faculty and staff, we must now use the NSSE data to continuously improve student success.”

Michael Bruno, UH Mānoa Provost

“MIRO’s efforts demonstrate the importance of a comprehensive effort to increase access to data, and to integrate data with assessment and plans to improve student success.”

Jillian Kinzie, Associate Director, National Survey of Student Engagement (NSSE) Institute


Yang Zhang is the Director of Institutional Research, University of Hawai’i at Mānoa, and she has administered and analyzed NSSE surveys in three institutions. Her approach while conducting the NSSE project was to seek the highest NSSE response rate through an optimized marketing plan, to make NSSE data accessible to all levels through innovative data tools, and to engage the campus in using NSSE data through best practices. She is especially interested in creating high efficient and UX-oriented IR offices, as well as effective data communication strategies.

Kelly Jung-ts Lin is the IR Analyst at University of Hawai’i at Manoa. She has supported NSSE administration, analyzed NSSE data, and conducted campus-wide NSSE training in Mānoa’s two recent NSSE cycles. She has expertise in both qualitative and quantitative analysis. Kelly has presented at national and regional conferences to demonstrate MIRO’s innovative data tools and strategies for running a highly efficient IR office.

Melissa Martinez is the NSSE Coordinator at the University of Hawai’i at Mānoa. She helped to design and execute a nine-month NSSE marketing plan that helped the university to achieve a record-high NSSE response rate. She also plays a key role in preparing NSSE data tools’ video tutorial and various video presentations to help MIRO efficiently communicate data and tools with Mānoa’s faculty and staff.

Bryson McFeeley is the IT specialist in the MIRO office at University of Hawai’i at Mānoa. He is instrumental in creating MIRO’s data web app tools and transforming raw survey data to online reports that are customizable and easy to digest.

Yao Hill is the Associate Specialist at the University of Hawai‘i Mānoa (UH Mānoa) Assessment and Curriculum Support Center. In her efforts of supporting program-level curriculum reflection and action-planning and coordinating program and institutional assessment activities, she has offered over 100 workshops, conducted over 200 consultations, and authored/co-authored 15 book chapters or journal articles on the topic of assessment, evaluation, and curriculum development.

Wendy Pearson currently serves as the Senior Advisor to the Provost and the UH Manoa Accreditation Liaison Officer. She supports the Provost on a number of campus-wide initiatives, including the post-pandemic budget planning, strategic planning, and WASC accreditation. Prior to serving in the Provost Office, Wendy managed the academic program review process, professional accreditation, and program and course actions in the Office of the Vice Chancellor for Academic Affairs.

Atina Pascua is a tenured Assistant Professor at the University of Hawai‘i at Mānoa and serves as both the Director of the Office of Civic and Community Engagement and the Executive Director of Hawai‘i Pacific Islands Campus Compact. On the UH Mānoa Campus her office works with both undergraduate and graduate students, faculty, and more than 200 non-profit organizations in Hawai‘i to the needs of our communities and provide opportunities for civic engagement. She has received numerous grants to support the University of Hawai‘i System in providing service learning, civic and community engagement initiatives and has served as a Grant Principal Investigator on over 30 Projects/Grants.

Jessie Chen has been a Program Coordinator for the Undergraduate Research Opportunities Program since June 2018. Her interest in working with students stems from her own background as a first-generation college student, and she looks forward to helping undergraduates receive a quality education. Her approach to this is a personal emphasis on providing access to the types of learning opportunities that translate into critical real-world skills. 

What does the NSSE Questionnaire look like?

NSSE 2020 Questionnaire »

Civic Engagement, Topical Module 2020 Questionnaire »

Sustainability Consortium 2020 Questionnaire »

Due to Zoom meeting capacity restrictions, seats are limited. We will email you the zoom meeting information within three days of your completing this registration form (if seats are available) or add you to our invitation list for future MIRO symposiums. Mahalo for your interests; we hope to see you soon.



Survey Administration Videos NSSE 2015 NSSE 2020
Campus Visual Campaign Printable Flyers Social Media Graphics
Upcoming Opportunities at UHM Email Blast Eblast
Weekly Emails & Work with Communications Office Sample
Survey Promotion Timeline & Checklist Academic Affairs Units
In-class announcement Graphics Script
Promote NSSE to Deans Survey Preparation Handout Email Template
Event Email Template


MIRO Designed NSSE Web App Examples Engagement Indicators Comparison High Impact Practices Comparison
NSSE Project Poster Presentation View Here
NSSE Publication: Lessons from the Field


Survey Promotion News Story (published on February 11, 2020)View Here
Survey Results News Story (published on January 5, 2021)View Here
MIRO Virtual Symposium News Story (published on January 19, 2021)View Here


2020 NSSE Survey Administration SummaryMIRO Team
Using NSSE as Indirect Assessment of LearningYao Zhang Hill, Ph.D.,
Assessment & Curriculum Support Center
Using NSSE Data to Inform Student EngagementAtina Pascua,
Office of Civic and Community Engagement
Undergraduate Using NSSE Data to Compare Senior Participation in Faculty-Mentored
Research at UHM to Peer Institutions
Jessie Chen,
Program Coordinator, Undergraduate Research Opportunities Program
NSSE & AccreditationWendy Pearson,
Senior Advisor to the Provost & UHM Accreditation Liaison Officer

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