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Lost & Found
If you think you have lost something on campus, please use the following procedures:
- If your item was lost near a building, please check with that department or offices located in that building.
- If the item was not kept there, please check at the Ticket, Information & ID Office.
- If the lost item is not at the Ticket, Information & ID Office, you may file a lost report and you will be notified if your item is turned in. A limited amount of lost and found information can be given over the telephone.
All items turned into the Campus Center Ticket, Information & ID Office are held for at least a semester. Please file lost reports with this office in person or via telephone at (808) 956-7236. Items must be claimed in person, and a specific description will be required upon return of the item.
A small amount of items are turned into the UHM DPS Lost & Found directly. Report lost items by calling (808) 956-6911 or filing the report in person at the UHM DPS office, located in the Auxiliary Services Building at 1951 East-West Road, Honolulu.
Cardholders are responsible for immediately deactivating and/or reporting a lost or stolen UH Manoa ID Card to the Campus Center Ticket, Information & ID Office
Use eAccounts to immediately deactivate a lost card.
- Login using your normal UH username and password
- Select “Card Services” from the top menu
- Click on “Deactivate Card”
Note: If the card is found you may follow the same process to “Reactivate Card.”
Contact the Ticket, Information & ID Office at (808) 956-7236 or email email@example.com to request to have your card frozen. Please include “Lost or Stolen Card” in the subject line. You may be contacted back to verify your information, so please provide your contact information in the body of the email.
Stop by the Ticket, Information & ID Office (Campus Center 2nd Floor) during regular business hours to get a new Mānoa One Card. As specified in the ID application, there is a $25 replacement fee for replacement cards; as well as additional charges if participating in the UPASS program and in need of a replacement sticker.
Your Mānoa One Card is used to verify your identity and to complete financial transactions, so cardholders must be careful with the whereabouts of their cards in order to keep it safe. Use of the card by anyone other than the individual issued the card is strictly prohibited. The card holder can and will be held liable for illegal use, and is responsible for reporting a lost or stolen card.
Contact firstname.lastname@example.org to help us freeze the card account. Please include “Found Card” in the subject line and the information that is printed on the card. Stop by the Ticket, Information & ID Office (Campus Center 212) during business hours to return the recovered card. Collect your good karma points.
Residents are responsible for carrying their key(s) at all times and locking their door when they go out. There are two instances where a resident may require a staff member’s assistance to access their room and is defined as either a key replacement or a lockout.
During desk hours, a resident should go to the front desk of their residence hall if they are locked out or have lost their room key. If the resident has lost their room key or is locked out, the resident will be issued a key replacement. After desk hours of operation, a resident should contact the Resident Assistant On-Call of their community (for on-call numbers see respective hall/apartment complex fliers or contact your community front desk).
If the resident is locked out, the RA will admit entry to room and upon entry, the resident will present their current room key or replacement key will be issued. If the resident has lost their room key, the resident will be issued a key replacement at the student’s expense. For more information, visit the Student Housing FAQ page.
UHM DPS will not unlock a student’s room under any circumstances.
Personal Safety & Security
It is recommended that you walk with a friend or in groups, and stay in well-lit pathways closer to streets and main walkways. Become familiar with Emergency Call Box locations. If you are alone at night and need to get to another location on campus, call our Security Escort Services at (808) 956-SAFE (7233).