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How it Works
Many college campuses across the country brand their app name to distinguish itself from the general product. UH Mānoa has done this for two reasons:
- It is quite possible that other UH System campuses may decide to implement Guardian at their locations. By giving our app a school-specific name, we avoid the possible confusion created in the future when students try to download the app for use at another campus.
- The name distinguishes the Mānoa-specific version from the general “Rave Guardian” app that friends and family can download.
- Whether or not you are calling from inside a building or a “dead spot”
- The strength of your cell signal (proximity of cell towers – satellites)
- The type and quality of your phone, carrier and signal
For more information on Biki fares, visit https://gobiki.org/fares/
If you do not receive the confirmation code within a couple of minutes, visit the My Account tab and click the “Click here to resend now” link. If you still fail to receive the confirmation text message:
- Verify that you have entered the correct phone number.
- You may not have selected the correct service carrier. Check the list carefully to see if there is another listing for your carrier.
- If you do not receive a confirmation text message after following the steps above, your mobile carrier may be enforcing a premium text messaging block on your account. To remedy this, contact your carrier and ask to have text messages from shortcodes 67283 and 22911 delivered to your mobile device.
- If you still do not receive a confirmation code, contact Rave Mobile Safety at firstname.lastname@example.org or call the 24‐hour hotline at 1‐888‐605‐7163.
Safety Timer Session
A Safety Timer session is a period of time during which you choose to make your status and location available to any number of your guardians. With the Safety Timer, your status and location are available to those you trust. Set it up when you are heading somewhere unfamiliar, meeting with someone you don’t know, or any other time you would like someone to check in with you. If the timer runs out and the Safety Timer session expires the app will start notifying the guardian(s) you have selected as part of the Safety Timer session.
To set up a Safety Timer session:
- Tap the Safety Timer button. Enter your PIN and touch Activate.
- Choose a session duration by selecting the Timer list ‐ the default is 30 minutes and the shortest time allowed is 5 minutes.
- Enter your Status. Provide a descriptive status message about your current location, intended course of travel, and any other relevant details. This information will greatly facilitate any response actions should an alarm be set off because your timer was not deactivated in time. It can also be helpful in the event of a weak cellular data signal affecting the accuracy of your GPS location.
- Select the Primary Guardian list and scroll up or down to highlight the desired Guardian. You can add additional Guardians by tapping the Add a Guardian button. (You can set “UH Mānoa DPS” as your primary guardian if you are on UH Mānoa campus, and DPS officers will respond in the event of an expired Safety Timer session.)
- If you do not receive an immediate response to your invitation you should also send a text notification to the guardian by selecting Guardians, select the invitee and touch the Text button. Enter a message letting them know that you’ve invited them to a timed session. Do not leave for your destination until you’ve received a notice of acceptance from your Guardian. If “UH Mānoa DPS” is selected as a guardian, your session will automatically start, and you do not need to wait for confirmation from DPS.
- If after 5 minutes none of your guardians have responded to your Safety Session invitation, the timed session will be cancelled. If “UH Mānoa DPS” is selected as a guardian, your session will automatically start and you do not need to wait for confirmation from DPS.
During the Safety Timer session:
Your guardians can check in on you at any point during an active Safety Timer session and you can update your status as many times as you choose. Let your guardians know where you are and what you are doing. During a Safety Timer session you’ll receive several reminders to deactivate the timer as the timer runs down. By clicking on the blue timer icon in the bottom right corner of the screen, you can add time to your session, deactivate your timer, or press the red “Call UHM DPS” button for direct contact with DPS in the event that you need immediate assistance. Remember to deactivate the session once you are safe.
- It is highly recommended that you add Guardians and become familiar with timed Safety Sessions before you need to use it in a real situation.
A Guardian is someone you trust to be notified with key information when you are in trouble. Friends, family members, or other people you trust to look out for you can be guardians. You invite these guardians via your phone’s Contacts. Each guardian you invite will have to download the Mānoa Guardian app and register. Once they have the app and accept your invitation to be your guardian you can initiate Safety Timer sessions during which your guardians will be alerted to your status and location. Remember, UH Mānoa DPS will always show up on the Mānoa Guardian as your default guardian contact.
To add guardians to your Guardians list:
- Open Mānoa Guardian.
- Tap the Guardians button.
- Tap the plus sign ( + ) button.
- This will open your phone’s Contacts. Select the person and mobile phone number for whom you want to send a Guardian invitation.
- The invitation page will display the person’s name and mobile phone number and will give you the option to Send or Cancel the invitation.
- Tap Send.
- Your guardian will receive a text message from you asking them to be your guardian. If they accept you will receive a message saying they accepted and that person will be listed in your list of guardians inside the Mānoa Guardian app.
- It is highly recommended that you add guardians and become familiar with Safety Timer sessions before you need to use it in a real situation.
- Guardians must be in your phone’s Contacts list. If you want someone to be your guardian who is not in your Contacts list you must first add them to your Contacts.
- The phone number must contain 10 digits. Be sure to add the area code when you add a contact as a guardian.
Placing a Call to DPS
Please note: UH Mānoa DPS is NOT an emergency services provider. In the event of a medical or other emergency, please call the Honolulu Police Department by dialing 911. To call the UH Mānoa Department of Public Safety (DPS) using Mānoa Guardian:
- Open Mānoa Guardian.
- Tap on the red Call UHM DPS button.
- You will be given the option to share your location so DPS dispatch can see you on a map. If you do not want to share your location, uncheck the “Share my location with Safety Officials during this call” box. If you want DPS to see your location, keep the box checked.
- Tap the Place Call button. This will initiate a direct call to UH Mānoa DPS. If you place the call from outside of the UH Mānoa campus, you will be redirected to call the closest law enforcement or emergency authorities at 911.
Submitting a Tip
To report a tip to DPS using Mānoa Guardian:
- Open Mānoa Guardian.
- Tap the green Submit button.
- Select a tip category.
- Enter your tip as a normal text message. You can also attach a picture to your tip if you desire. It is helpful to give your location in the tip by clicking on the location icon (the app will remind you to share your location).
- Tap Send.
- If DPS responds via text you will see their response in the same window.
Profile Information and Changes
Your Smart911 profile is automatically created when you register for Mānoa Guardian as a member of the UH Mānoa community. You must have a hawaii.edu or associated UH Mānoa login to use the UH Mānoa version of the Guardian app. Smart911 is a national service that provides your profile data to supported 9‐1‐1 centers. Your profile is kept private and only displayed in the event that you make an emergency call or text a tip to UH Mānoa DPS. In the profile you can provide descriptions and medical information that would help DPS to respond quickly.
You can update your Smart911 profile either through a web browser or through the Mānoa Guardian app:
- From a web browser, go to http://www.smart911.com and login with your hawaii.edu or other associated UH Mānoa email address and password.
- From the Mānoa Guardian app tap the My Account icon in the upper‐left‐hand‐corner (if you uploaded an image, it will be your image or if you didn’t upload an image, it will look like a gray silhouette of a person). From there, you can select which areas you want to edit.
If you have any questions please contact Rave Mobile Safety at email@example.com.