Other Policies and Information

Student Conduct Code

Students are expected to abide by the University of Hawaiʻi’s rules, regulations, and student code of conduct

Consumer Information

In compliance with federal regulations, the University of Hawaiʻi at Mānoa is required to provide the following Consumer Information and Student’s Right to Know to all enrolled students annually.

Complaint Process

Federal regulations require an institution of higher education to provide its students and prospective students with contact information when filing complaints with the institution’s accreditor and with the institution’s State approval or licensing entity.  Students should first attempt to resolve a complaint directly with the appropriate University of Hawaiʻi at Mānoa Department/Office.  For department/office contact information, visit the UH Mānoa Contacts page. For academic grievance procedures, visit the Division of Student Success. 

If a student’s complaint remains unresolved after exhausting available institutional grievance or complaint processes, the student may submit the complaint to the Department of Commerce and Consumer Affairs at:

Department of Commerce and Consumer Affairs: Hawaiʻi Post-Secondary Education Authorization Program

P.O. Box 541
Honolulu, HI 96809  
(808) 586-7327

Student Complaint Form is available at http://cca.hawaii.gov/hpeap/forms/student-forms/

Name/Telephone/Mailing Address/Refund Address Changes

Please update your information on MyUH Services. 

Cohort Default Rate and Percentage Rate

Each year the U.S. Department of Education publishes cohort default rates based on the percentage of student borrowers who enter repayment on FFEL program loans during a federal fiscal year (October 1–September 30) and default before the end of the next fiscal year.

As of September 2022:

  • UH Mānoa cohort default rate: 1.4%
  • National cohort default rate: 2.3%
  • UH Mānoa students who borrow loans: 31%