Rules and regulations pertaining to changes, cancellations and refunds vary depending on the type of parking permit or pass you possess. Please expand the sections below to review information specific to your current permit or pass.

Payroll Deduction Permits

Changes
Employees interested in switching parking zones mid-year are eligible to do so pending department parking allocations and availability. If the switch is between surface lots, permit rates will remain the same and no revised payroll deduction election form is required. If the change is between a surface lot and the Zone 20 Parking Structure (or vice versa), a revised payroll deduction form must be submitted to accommodate the rate change. Please consult your Department Parking Coordinator if you have any questions on this process.

Cancellations
If you wish to discontinue payroll deductions, you must complete a payroll deduction cancellation form and physically return your permit to the Commuter Services Business Office. Payroll deduction changes are processed by the Department of Accounting and General Services (DAGS) and may take up to two pay periods to terminate. Please note that you will remain financially responsible for the permit fee until you return your permit and your cancellation takes effect.

Refunds
Excess parking deductions will be refunded by check within 15 days of the pay date following the last deduction. 

Annual Permits

Changes
Employees may switch parking zones mid-year pending availability and approval by their Department Parking Coordinator. Employees must return their current Annual Parking Permit and purchase a new Annual Permit for the subsequent zone. A $10 administrative processing fee may apply. Current permit rates are posted on the Commuter Services Website. 

Employees interested in obtaining a parking permit that does not need to be exchanged should consider a payroll deduction permit pending eligibility requirements. 

Cancellations
If you wish to cancel your Annual Parking Permit, you must complete the permit return form and physically return your permit to the parking office. You may return your permit via mail or by placing it in the designated drop box at our office. The address of our business office is as follows:

Queen Liliʻuokalani Center for Student Services (QLC)
2600 Campus Rd. Rm 014 (ground level)
Honolulu, Hawaiʻi 96822

Refunds
Refunds are subject to a $10 administrative processing fee. Annual Parking Permits returned before the start of the Fall Semester may be eligible for a full refund while Annual Permits returned during the year will be refunded at a prorated amount based on the date that the physical permit is received by the Commuter Services Business Office and the cancellation takes effect. 

Semester Permits

Changes
Employees may switch parking zones mid-year pending availability and approval by their Department Parking Coordinator. Employees must return their current Semester Parking Permit and purchase a new Semester Permit for the subsequent zone. A $10 administrative processing fee may apply. Current permit rates are posted on the Commuter Services Website. 

Employees interested in obtaining a parking permit that does not need to be exchanged should consider a Payroll Deduction Permit pending eligibility requirements. 

Cancellations
If you wish to cancel your Semester Parking Permit, you must complete the permit return form and physically return your permit to the parking office. You may return your permit via mail or by placing it in the designated drop box at our office. The address of our business office is as follows:

Queen Liliʻuokalani Center for Student Services (QLC)
2600 Campus Rd. Rm 014 (ground level)
Honolulu, Hawaiʻi 96822

Refunds
Refunds are subject to a $10 administrative processing fee. Semester Parking Permits returned before the start of the semester may be eligible for a full refund while permits returned during the semester will be refunded at a prorated amount based on the date that the physical permit is received by the Commuter Services Business Office. 

Monthly Afternoon Permits

Changes
Fees paid for Monthly Afternoon Permits may not be transferred to offset the costs of another permit type. Those interested in obtaining a semester, annual or payroll deduction permit should follow the instructions to obtain each respective permit. 

Cancellations
Monthly Afternoon Permits are prepaid for the month in which they are purchased and are not eligible for cancellation. 

Refunds
Monthly Afternoon Permits are not eligible for refunds at this time. 

Daily Parking Passes

Changes
No changes may be made to daily parking passes. 

Cancellations
Daily parking passes are not eligible for cancellation.

Refunds
Daily parking passes are not eligible for refunds at this time.