Using "My Account" to Renew Items & View Fines

“My Account” is your portal to your library account, which allows you to view the books you have checked out, the fines you might owe, and the status of the requests that you have made.

Transcript

This video shows patrons how to renew books and pay fines at the University of Hawaii library.

Renewing books will be covered first and paying fines will be covered in the last part of the video.

Access your account at the library through the “My Account” button, which is located at the top right of the main Hamilton Library page.

The log in process follows the standard procedure.

You may be asked to complete a second stage of authentication.

When you are successfully logged in, your name should appear on the top right of the web page.

The online library platform includes all 10 campuses of the University of Hawaii system.

Viewing your account fully can be complicated because you need to check each library where you have checked out books, where you want to renew books, or where you might owe a fine.

In this case, there are six libraries listed because the patron has had some activity at those libraries.

The default library in this case is the University of Hawaii at Manoa because that is the patron’s home campus.

At the University of Hawaii at Manoa, the patron has checked out 10 books, has a 25 cent fine, and no outstanding requests.

To switch to another library, click on the library name. In this case, we will click on Honolulu Community College.

Notice that the patron does not have any loans, fines, or requests with this college.

To renew books, click on the library where the books are from.

In this case we will go back to the University of Hawaii at Manoa.

There are three ways to renew books:

First, you can click on the “Renew All” button, which will renew all of the books that can be renewed at that particular library.

Otherwise, you can click on the “View All Loans” button at the bottom of the loans box, which will give you a list of all of the items you have checked out from that particular library.

Here, you can click on the “Renew” button in the entry for a particular book.

The third option is that you can click on several books and then click on the “Renew Selected” button.

Make sure that you verify that the books are in fact renewed.

There are times when you are not allowed to renew a book, such as when it has already been renewed up to the maximum number allowed or if the book cannot be renewed at all.

Note that “Renew All” means renewing all of the books from that particular library only, not the entire system.

You must go through each library to ensure that you do not have books taken out from that library as well.

Unfortunately, there is no single complete list of all of the books you have checked out from all of the libraries.

To view your fines, you must first click on the library where you owe the fine.

As with renewing books, there is no single complete list of all of the fines you have.

Note that the accumulated fines total does not include items currently listed as overdue.

Those fines are not added to the total until the materials have been returned. 

Also, fines will stop accumulating once the item is returned or renewed.

Finally, your library account will be blocked if your total fines reach $10.

To see details on the fines, click on the fines box.

Fines from any University of Hawaii library can be paid at any library in the University of Hawaii system

At Hamilton Library, you can pay a fine at the Business Office, which is located on the first floor, right beside the Circulation Desk.

If you have any questions, or want to pay your fine with a credit card over the phone, please call the Hamilton Library at area code 808-956-7203.

Thank you for watching this video.

Please contact Brian Richardson at richards@hawaii.edu with any questions or comments.