Q. Will I be able to change my room or hall after I check in?
A: Room or hall transfers will begin approximately 2 weeks after the halls open. Residents will be emailed detailed instructions on how to request a hall or room transfer shortly after hall opening.


Q. What items will I need and don’t need to bring with me?
A: Information on recommended items to bring, mattress sizes, and prohibited items are found on the What to Bring section of this page.

Q. Can I mail packages to my hall before I check in?
A: Yes, however any packages sent directly to the halls should be sent to arrive AFTER you move in. Building staff will not accept packages before hall opening as they are not equipped to safeguard such deliveries.

Q. What must I do if I have changed my mind about living in the residence halls or apartments?
A: If you have already accepted your housing contract, i.e. made a payment and signed the contract, you must notify the Student Housing Services Office in writing. Your notification must include your university student ID, provide the effective date of your contract termination, and state why you are terminating your housing contract. Contract cancellation penalties will apply; detailed information about these penalties may be found on our Rates page, in the Refund and Contract Cancellation Terms section.

Q. I made the initial housing payment of $400. How do I check my balance or make additional payments?
A: Your housing balance may be paid either by visiting the Student Housing Services cashier office or online on MyUH. Refer to https://www.hawaii.edu/myuhinfo/payment for online payment methods accepted by the University.

Please note that online payments require payment of your entire balance including, but not limited to, tuition and fee charges.

Credit/Debit Card payments:  To ensure proper credit to your housing account, please make your payment online through your MyUH account by following the steps below. This process allows you to pay ONLY your housing and meal charges.

1. Access your account at https://myuh.hawaii.edu
2. Click “Pay Tuition and Fees”
3. Log in with your UH username and password
4. Select “Make Payment”
5. Select “Pay by Line Item” (if you do not pay by line item and select housing and meal charges to be paid,your payment may be applied against other outstanding charges such as tuition.
6. Select Student Housing charge(s) with description “Man Housing…” and “Man Hsg Meals…”
7. Follow payment instructions

In-person payments:  Payments to the Student Housing Cashier Office may also be made via check (payable to the University of Hawaii) or money order. Payments may also be made in person at the cashier window in Frear Hall. To ensure that your account is properly credited, your name and student ID number should be included with your payment.

Q: I am unable to pay in full at this time, is there a payment plan?
A:  The University has an installment payment plan. More information can be found here: https://www.hawaii.edu//myuhinfo/paymentoptions/

Q. Why does my housing charge cover only the fall costs when I have an academic year housing contract?
A: The Student Housing Services office follows the university practice of billing by semester. The spring portion of your housing cost will be posted to your account in mid-October.

Q. I will be receiving financial aid that will cover my housing and meal (if applicable) costs. How do I make my housing payment?
A: Hopefully, you have already made your initial payment by the deadline indicated on your housing invoice. If you paid your entire housing balance, any remaining balance will be disbursed into your MyUH student account when your financial aid is received. If you paid only the initial $400 housing payment, you will be responsible to meet all housing payment deadlines. Please contact the Student Housing Services cashier office if you have payment questions before a payment is due.