Contact Us

If you have any questions about our program, please contact us.

Come to see us!

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1395 Lower Campus Rd, MC 13-1, Honolulu, HI 96822

Office Hours: Monday – Friday, 8:30AM – 4:30PM
Phone: 1 (808) 956-6636

Virtual Appointments: Conducted via Google Meet Videoconferencing
Schedule a virtual appointment


Due to the COVID-19 pandemic, the HELP office has modified its in-person services.

  • Mondays & Wednesdays: Open for in-person services
  • Tuesdays, Thursdays & Fridays: Open by appointment only

How to contact HELP during this time:
We strongly urge you to submit inquiries to us via email. You can also contact us by phone.
Phone: 808-956-6636
Emails and phone calls will be followed up on within 24 hours.

You can make an appointment to speak with a HELP staff member by phone, video conference (Zoom or Google Meet meeting), or in-person (following social distancing guidelines) by emailing You can also request to speak to a HELP staff member who speaks Japanese or Korean.

Virtual Appointments: Conducted via Google Meet Videoconferencing with HELP staff (English only, please email for an appointment if you need assistance in another language)
Schedule a virtual appointment

Processing of applications and other service requests (eg. TOEFL score mailing, verification of enrollment, transcripts, etc):
Applications and other service requests can be made by email. International payments can be made online using HELP’s Flywire payment page or our HELP Online Payment Store (uStore).
For other payment methods, please contact us.
Please allow for 3-5 business days for processing.

We are committed to supporting you during these challenging times. We appreciate your patience and understanding.

Please Stay Safe and Healthy,

HELP Office

Please see this document for our COVID-19 Response.

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