Housing Services

Housing Services
Common Area Spaces

There are a variety of common areas (e.g., lobbies, recreation rooms, TV rooms, study rooms/lounges, and laundry rooms) intended for the use of the students living in the residence halls and apartments.

Use of these common area spaces must comply with Student Housing Services Community Standards as well as all other expectations set forth by the staff responsible for managing the space.

Programs and Events

Programs and Events are planned in a variety of ways that align with our Residential Life Values and are designed to develop the whole person. As we know it, much of a student's college experience occurs outside of the classroom, therefore, programs, activities, and events are designed to help students experience new things through social and educational interactions

Community Desk Services

Community Desks are in operation at the following Residential Communities:

  • Hale Laulima
  • Gateway House
  • Frear Hall
  • Hale Aloha - Lehua
  • Hale Aloha - Lokelani
  • Hale Wainani

Community Desks are open daily from 8am - 11pm and closed only on December 25 and January 1.

A variety of services are provided at the Community Desks (e.g. Kitchen and Cleaning Supplies, Board Games, Replacement Room Keys, Mail, Maintenance Service Requests).

Keys and "Lock Out" Procedures

Residents are responsible for carrying their key(s) at all times and locking their door when they go out. There are two instances where a resident may require a staff member’s assistance to access their room and is defined as either a Key Replacement or a Lockout.

During desk hours, a resident should go to the front desk of their community if they are locked out or have lost their room key. If the resident has lost their room key or is locked out, the resident will be issued a key replacement.

After desk hours of operation, a resident should contact the RA On-Call of their community (for on-call numbers see our Contact Us page).

If the resident is locked out, the RA will admit entry to room and upon entry, the resident will present their current room key or a replacement key will be issued.
If the resident has lost their room key, the resident will be issued a key replacement.

Charges for Key Replacements & Lock Outs:

  • The first three (3) key replacement costs is $5.00 each.
  • The first three (3) lockouts no charge if, during desk hours on the same date of the key replacement, resident returns with their previously issued key in a usable condition. If resident is unable to return their previously issued key, resident will be charged a key replacement fee of $5.00.
  • Beginning with the fourth key replacement, a charge of $15.00 will be assessed thereafter.
  • For lockouts, if the previously issued key is returned and is in a usable condition, then only a $10 charge will be assessed.
Laundry

Each community has a common laundry facility area equipped with smart card operated washers and dryers. Smart cards can be purchased from Add/Value machines (accepts $5, $10, $20) located at the community desks of ‘Ilima, Lokelani, Lehua, Laulima, Gateway, Johnson A, Frear, Noelani, and Wainani.

Any requests for refunds from malfunctioning machines should be made by contacting the Community Desk. When reporting a malfunctioning machine, please note the location and machine number.

REMEMBER: Never leave laundry unattended. Student Housing Services is not responsible for any lost, missing, or stolen laundry.

Mail

With the exception of Frear Hall, mail services are provided Monday through Saturday (Frear Hall mail delivery is Monday-Friday only). Mail service is not provided on Sundays and Holidays. Mail is sorted by a mail clerk and placed in the resident’s mailbox. DUE TO FEDERAL REGULATIONS, NO MAIL WILL BE DISTRIBUTED DIRECTLY TO RESIDENTS BY THE COMMUNITY DESK.

Residents are responsible for checking their mailboxes daily. Student Housing Services, Residence Hall Association and hall staff will be placing important information in these mailboxes. Residents will be held responsible for such information.

United State Postal Service (USPS)
Our community desk will accept deliveries for any of the following U.S. Postal Service mail: oversized, certified, registered, or postage due. Residents will receive a Delivery Notice in their mailbox. Residents will need to bring the notice to the community desk with picture identification and sign for their mail items.

Private Mail Service (Federal Express, United Parcel Service, etc.)
Private mail couriers will be allowed to contact the resident from the community desk and/or by leaving a note that will be placed in the resident’s mailbox. Due to liability reasons, mail items from private delivery mail couriers (Federal Express, UPS, DHL, etc.) will only be accepted after mail pick-up slips have been signed by the resident. If a mail waiver form which authorized Student Housing Services to sign on a resident’s behalf for private mail is not signed, residents will be responsible for arranging a specific time and place of delivery of the private courier items.

Outgoing Mail
Most of our communities have mail drops for outgoing mail. Mail can also be dropped off at one of the mailbox locations on campus.

Mail Forwarding
Upon the completion of an academic year, and/or termination of the resident’s housing contract, mail will be forwarded to a designated address for 30 days. NO MAIL WILL BE FORWARDED DURING THE WINTER AND SPRING INTERIM BREAKS. Mail will be held in the respective halls until residents return. If a resident is not returning, the resident will be responsible for providing the hall staff, upon checkout, with the her/his forwarding address. Residents will be responsible for notifying ALL campus departments and businesses (banks, credit card companies, magazines, etc...) of their new address. It is imperative that the resident also update their mailing address on MyUH.

Internet Access (ResNet)

ResNet stands for Residential Network. ResNet provides wired Internet access for UHM Student Housing residents and UHM wireless Internet access for residence halls and other common areas within housing (see FAQ for specific locations). ResNet provides each resident with one high-speed network (Ethernet) connection. ResNet Support offers services to residents with problems connecting to the Internet. This includes spyware/adware removal, virus removal, and Installation of McAfee Antivirus software provided by UH ITS (Information Technology Services).

All users of ResNet services are expected to abide by the ResNet Policy.

Learn more about ResNet...

Maintenance/Service Requests

Maintenance is available for issues in your room or common areas. Please submit a Service Request to resolve these issues.

Custodial Cleaning

Custodial cleaning for community spaces (lobbies, trash chutes, community bathrooms, lounges, etc) occurs Monday through Friday. If a common area requires additional custodial cleaning, please submit a Service Request.

Please note: Residents are expected to maintain cleanliness within their own rooms as defined in the Community Standards. Custodians are not responsible for cleaning individual resident rooms.

Garbage/Recycling

Residents are responsible for taking their trash down to the trash bins located outside the hall. Hale Aloha, Frear and Wainani F and I residents may also take their trash to the trash chutes located on each floor. Any missing wastebaskets will be charged back to the residents.

Due to health and safety reasons, residents may not leave any items (including, but not limited to trash cans/bags, bottles, shoes, hibachis, etc.) in the hallways/lanais outside their rooms/apartments. All trash should be kept inside the resident’s unit until the resident is able to take it to the trash bin or chutes.

Residents should keep bathrooms and other common areas clean because excessive trash may result in group charges. All glass bottles should be carried down to the hall’s recycling area located in the lobby of each hall, and bulky items must be disposed of in the exterior trash bins.

Common Area Spaces

There are a variety of common areas (e.g., lobbies, recreation rooms, TV rooms, study rooms/lounges, and laundry rooms) intended for the use of the students living in the residence halls and apartments.

Use of these common area spaces must comply with Student Housing Services Community Standards as well as all other expectations set forth by the staff responsible for managing the space.

Programs and Events

Programs and Events are planned in a variety of ways that align with our Residential Life Values and are designed to develop the whole person. As we know it, much of a student's college experience occurs outside of the classroom, therefore, programs, activities, and events are designed to help students experience new things through social and educational interactions.

Community Desk Services

Community Desks are in operation at the following Residential Communities:

  • Hale Laulima
  • Gateway House
  • Frear Hall
  • Hale Aloha - Lehua
  • Hale Aloha - Lokelani
  • Hale Wainani

Community Desks are open daily from 8am - 11pm and closed only on December 25 and January 1.

A variety of services are provided at the Community Desks (e.g. Kitchen and Cleaning Supplies, Board Games, Replacement Room Keys, Mail, Maintenance Service Requests).

Keys and "Lock Out" Procedures

Residents are responsible for carrying their key(s) at all times and locking their door when they go out. There are two instances where a resident may require a staff member’s assistance to access their room and is defined as either a Key Replacement or a Lockout.

During desk hours, a resident should go to the front desk of their community if they are locked out or have lost their room key. If the resident has lost their room key or is locked out, the resident will be issued a key replacement.

After desk hours of operation, a resident should contact the RA On-Call of their community (for on-call numbers see our Contact Us page).

If the resident is locked out, the RA will admit entry to room and upon entry, the resident will present their current room key or a replacement key will be issued.
If the resident has lost their room key, the resident will be issued a key replacement.

Charges for Key Replacements & Lock Outs:

  • The first three (3) key replacement costs is $5.00 each.
  • The first three (3) lockouts no charge if, during desk hours on the same date of the key replacement, resident returns with their previously issued key in a usable condition. If resident is unable to return their previously issued key, resident will be charged a key replacement fee of $5.00.
  • Beginning with the fourth key replacement, a charge of $15.00 will be assessed thereafter.
  • For lockouts, if the previously issued key is returned and is in a usable condition, then only a $10 charge will be assessed.

Laundry

Each community has a common laundry facility area equipped with smart card operated washers and dryers. Smart cards can be purchased from Add/Value machines (accepts $5, $10, $20) located at the community desks of ‘Ilima, Lokelani, Lehua, Laulima, Gateway, Johnson A, Frear, Noelani, and Wainani.

Any requests for refunds from malfunctioning machines should be made by contacting the Community Desk. When reporting a malfunctioning machine, please note the location and machine number.

REMEMBER: Never leave laundry unattended. Student Housing Services is not responsible for any lost, missing, or stolen laundry.

Mail

With the exception of Frear Hall, mail services are provided Monday through Saturday (Frear Hall mail delivery is Monday-Friday only). Mail service is not provided on Sundays and Holidays. Mail is sorted by a mail clerk and placed in the resident’s mailbox. DUE TO FEDERAL REGULATIONS, NO MAIL WILL BE DISTRIBUTED DIRECTLY TO RESIDENTS BY THE COMMUNITY DESK.

Residents are responsible for checking their mailboxes daily. Student Housing Services, Residence Hall Association and hall staff will be placing important information in these mailboxes. Residents will be held responsible for such information.

United State Postal Service (USPS)
Our community desk will accept deliveries for any of the following U.S. Postal Service mail: oversized, certified, registered, or postage due. Residents will receive a Delivery Notice in their mailbox. Residents will need to bring the notice to the community desk with picture identification and sign for their mail items.

Private Mail Service (Federal Express, United Parcel Service, etc.)
Private mail couriers will be allowed to contact the resident from the community desk and/or by leaving a note that will be placed in the resident’s mailbox. Due to liability reasons, mail items from private delivery mail couriers (Federal Express, UPS, DHL, etc.) will only be accepted after mail pick-up slips have been signed by the resident. If a mail waiver form which authorized Student Housing Services to sign on a resident’s behalf for private mail is not signed, residents will be responsible for arranging a specific time and place of delivery of the private courier items.

Outgoing Mail
Most of our communities have mail drops for outgoing mail. Mail can also be dropped off at one of the mailbox locations on campus.

Mail Forwarding
Upon the completion of an academic year, and/or termination of the resident’s housing contract, mail will be forwarded to a designated address for 30 days. NO MAIL WILL BE FORWARDED DURING THE WINTER AND SPRING INTERIM BREAKS. Mail will be held in the respective halls until residents return. If a resident is not returning, the resident will be responsible for providing the hall staff, upon checkout, with the her/his forwarding address. Residents will be responsible for notifying ALL campus departments and businesses (banks, credit card companies, magazines, etc...) of their new address. It is imperative that the resident also update their mailing address on MyUH.

Internet Access (ResNet)

ResNet stands for Residential Network. ResNet provides wired Internet access for UHM Student Housing residents and UHM wireless Internet access for residence halls and other common areas within housing (see FAQ for specific locations). ResNet provides each resident with one high-speed network (Ethernet) connection. ResNet Support offers services to residents with problems connecting to the Internet. This includes spyware/adware removal, virus removal, and Installation of McAfee Antivirus software provided by UH ITS (Information Technology Services).

All users of ResNet services are expected to abide by the ResNet Policy.

Learn more about ResNet...

Maintenance/Service Requests

Maintenance is available for issues in your room or common areas. Please submit a Service Request to resolve these issues.

Custodial Cleaning

Custodial cleaning for community spaces (lobbies, trash chutes, community bathrooms, lounges, etc) occurs Monday through Friday. If a common area requires additional custodial cleaning, please submit a Service Request.

Please note: Residents are expected to maintain cleanliness within their own rooms as defined in the Community Standards. Custodians are not responsible for cleaning individual resident rooms.

Garbage/Recycling

Residents are responsible for taking their trash down to the trash bins located outside the hall. Hale Aloha, Frear and Wainani F and I residents may also take their trash to the trash chutes located on each floor. Any missing wastebaskets will be charged back to the residents.

Due to health and safety reasons, residents may not leave any items (including, but not limited to trash cans/bags, bottles, shoes, hibachis, etc.) in the hallways/lanais outside their rooms/apartments. All trash should be kept inside the resident’s unit until the resident is able to take it to the trash bin or chutes.

Residents should keep bathrooms and other common areas clean because excessive trash may result in group charges. All glass bottles should be carried down to the hall’s recycling area located in the lobby of each hall, and bulky items must be disposed of in the exterior trash bins.