Service Requests

Service Requests

If this is an emergency please contact:
(808)956-8177, Monday - Friday, 8am - 4pm
After 4pm, on weekends, and on holidays please call your hall's RA on-call


  We have switched to a new service request system effective August 20th, 2019. Please see below for details.
How to submit a service request:
Please visit our new Pilikia System to submit service requests online!
Frequently Asked Questions
  • How long will it take for my request to be completed?
    • Your request will be addressed as soon as possible. Staff will work on the request depending on priority and the order that it was received. The amount of time required to make the repair will vary depending on the nature and severity of the issue.

      Please make sure the information you provide in your service request form is detailed and accurate to ensure a timely response. Additionally, please watch your UH Gmail account for notifications from the system as staff may contact you if they need you to provide access to your room or if they need more information in order to complete your request.
  • I've submitted a request but I haven't received any email notifications?
    • Email notifications will be sent to your UH Gmail account. If you haven't received an email after submitting your service request, please check your Spam folder. If you find these emails in your spam, be sure to mark them as "not spam" so any future emails will be delivered to your inbox. The Pilikia System will send you notifications upon the submission of your request and each time your request is updated. You will also receive "new message" notifications if SHS staff requires additional information about your issue.
  • How can I check the status of my request?
    • You can log into the Pilikia System at any time to view your service requests and follow up on the status. Status updates will be emailed to your UH email address.
  • How do I know if my request has been completed?
    • You will receive a confirmation email to your UH email address when the repair is completed.
  • Where can I go if I have questions about my request?
    • Log into the Pilikia System and view your request. Add your message to the "Communication Log" section of your request page. SHS staff will respond as soon as possible.
  • What should I do if I'm having issues logging into the Pilikia System or am unable to submit a request?