Why Come to Us?

• If you don’t know where else to go with your question or issue.
• If you’ve tried other ways to get help but have not found what you need.
• If you need guidance or referral to campus resources for a particular problem or issue.
• If you are seeking clarification on an existing policy/procedure and are not sure who the appropriate office is.

 

What We Do

• Listen and understand your questions and issues to identify the appropriate campus office(s) or person(s) to assist in resolving the question, problem, or concern.
• Provide information on frequently asked questions, UH policies, procedures, guidelines, and other campus resources.
• Collect and provide information to appropriate campus units and senior administrators with the authority to make institutional improvements.
• Gather customer and department feedback on services provided by CRSC to improve communication and processes.
• Host and manage the campusHELP website, monitoring and responding to all user inquires.
• Outreach efforts to build consistency and transparency on information sought by the campus community.

 

What We Don’t Do

• We do not deal with confidential matters but can direct you to the appropriate office.
• CRSC does not take sides in any issue.
• Assist with matters that are the subject of formal proceedings.
• Offer legal advice.
• Offer psychological counseling.
• Make decisions or findings of fact.
• Take formal complaints or serve as an agent of notice for UH Mānoa.