Conflict management is the process of identifying, addressing, and resolving disputes or disagreements between individuals or groups. It includes the ability to resolve conflict collaboratively through effective communication skills, such as active listening and assertive speaking. Below are a few resources available to learn further.
Matsunaga Institute for Peace
The Matsunaga Institute is an academic department that offers courses on peace and conflict education (PACE). Students develop an understanding of peace studies, including human rights and advocacy, leadership and governance, policy analysis, and communications, while honing practical conflict management skills that enhance their personal and professional lives.
United States Institute of Peace “Gandhi-King Global Campus”
The Gandhi-King Global Academy offers a suite of practical online self-paced and instructor-led courses designed to support the educational and training needs of frontline peacebuilders in conflict-affected countries. Courses cover negotiation, mediation, conflict analysis, nonviolent action and many more peacebuilding topics. All courses are free of charge and offer participants a certificate of completion.
