FAQS (FREQUENTLY ASKED QUESTIONS)

New Student Orientation Spring 2024 FAQs

Q. Is NSO mandatory?

A. While orientation is not mandatory, we strongly encourage students and ʻohana to attend. The purpose of orientation is to expose you to the plethora of resources and opportunities available to students at UH Mānoa and connect you with other participants and our campus community.

Q. What should I expect at Student Orientation?

A. Student orientation is scheduled on Saturday, January 6, 2024.

Orientation is a full-day on-campus event (details will be provided in your confirmation email). You will have a chance to meet other students, ask your orientation leader questions, visit our resource fair, and learn more about the services and opportunities available to you on campus.

Q. What should I expect at ʻOhana Orientation?

A. ʻOhana Orientation is scheduled on Saturday, January 6, 2024.

Orientation is a full-day on-campus event (details will be provided in your confirmation email). You will have a chance to meet other parents/family members/guests, ask our orientation leaders and professional staff questions, and learn about the important resources available to your student on campus.

Q. Can students attend ʻOhana Orientation?

A. No. ʻOhana Orientation is for parents, family members and guests only. It is programmed for this audience specifically.

Q. Can parents/family members/guests attend Student Orientation?

A. No. Student Orientation is for students only. It is programmed for this audience specifically.

Q. Do I need to register for NSO?

A. Yes, registration is required to reserve your spot at NSO. Registration will close at 4:30PM HST on Friday, December 8, 2023.

Q. Is there a fee to attend NSO?

A. Student Orientation: NSO is FREE to attend for students, but a $100 deposit will be collected upon registration to reserve your spot. After you successfully attend orientation, the entire deposit will be applied directly to your tuition balance.*

ʻOhana Orientation: There is a $75 fee per guest to attend. This fee is non-refundable after December 8, 2023 and will not be transferred, even after you attend.

*Successful attendance is defined as checking in each half day (morning and afternoon) of programming per the NSO schedule. If you complete all required check-ins, your $100 deposit will be applied to your tuition balance.

Q. How do I pay for NSO?

A. After submitting your registration form, you will be given the link to make a payment by credit card. Payment must be received within 2 business days of submitting your registration form to reserve your spot. We do not accept cash or check payments.

Q. What happens if I don’t attend the entire orientation?

A. Partial/non-attendance will result in the forfeiture of your entire $100 deposit and it will not be applied to your tuition balance.

Q. What is your refund/cancellation policy?

A. Requests for refund and cancellations must be received in writing to uhmnso@hawaii.edu by 4:30PM HST on Friday, December 8, 2023.

Q. How will I receive my $100 deposit back?

A. After you successfully attend orientation, the entire $100 deposit will be applied directly to your tuition balance by Monday, January 22, 2024.

Q. I registered for NSO. How will I get access to the Online Orientation?

A. You will receive an email with more details and access to the online orientation modules.

Q. I am a graduate student. Do I attend New Student Orientation?

A. New Student Orientation is for undergraduate students only. You will receive an email invitation from the Graduate Division regarding their orientation.

Q. I am an international student. Do I attend New Student Orientation?

A. We encourage you to attend the International Student Services Welcome Week. For more details, you can visit this website: https://www.hawaii.edu/issmanoa/?page_id=7977.

Q. How do I request accommodations?

A. If you need any special accommodations for orientation or need to make changes to your registration, please email uhmnso@hawaii.edu. In addition, for more information about the disability support services on campus, please visit the KOKUA Program’s website: https://www.hawaii.edu/kokua/.


For other questions not listed here, please email uhmnso@hawaii.edu.