MĀNOA
One Card
Frequently Asked Questions (FAQ)
All new/incoming UH Mānoa Students, Faculty, and Staff members receive a UH Mānoa ID card, now known as the Mānoa One Card. Each card is specific to the individual’s status at the University and entitles the cardholder to certain university privileges and benefits.
All new/incoming UH Mānoa Students, Faculty, and Staff members receive a UH Mānoa ID card, now known as the Mānoa One Card. Each card is specific to the individual’s status at the University and entitles the cardholder to certain university privileges and benefits.
See “Getting Your Card“.
One of the following forms of identification is required to get a new or replacement Mānoa One Card:
- A valid State-issued driver’s license with photo
- A valid State-issued photo ID card
- A valid passport with photo
- A valid military ID card
Yes. The ID management system will hold all information involving your dining accounts, along with everything else tied to your old ID card.
Yes. The ID management system will treat both cards the same. All readers used will allow for reading the magstripe on either card, so the functionality will remain on both cards.
The Mānoa One Card Office is located within the ID and Information Office at Campus Center on the second floor. The office is near Subway in the Northwest corner of the building.
New Students and new Faculty/Staff will receive their initial ID for no additional charge. However, there is non-refundable $25 fee for replacing lost or damaged cards. The Mānoa One Card account will be renewed in the Blackboard system, so cardholders do not have to come back each semester to get a new card. The card is designed to last throughout the duration of each individual’s time at UH Mānoa.
We do not sell the new card. There is a plan to re-card the UH Mānoa campus cardholders at no additional charge.
Validations are now read electronically. If your Mānoa One Card is also a Holo enabled card (City bus and transit program), you do not need a U-Pass sticker if you are eligible to participate in the U-Pass Transportation Program. To verify if you are assessed the Mandatory Transportation Fee:
1. Login to MyUH
2. Select “View Charges/Make Payment”
3. Select “View My Account…”
4. Look for the “MAN STUDNT UPASS TRANSP FEE”
Access to associated student privileges may be denied if a student has not registered for the current term and/or has been placed on a financial hold by the University. Additionally, student privileges may also require the associated student fees to have been charged to the cardholder account.
The merchants we researched all accepted the card regardless of the physical stamp and treat it the same as a Kamaʻāina discount. Please let us know what merchant does not accept your card by emailing us at manoa.onecard@hawaii.edu, so we can contact them to work on a solution.
Students can check holds and find information on who to contact to remove a hold here: https://manoa.hawaii.edu/registrar/registration/checklist/
Note: Once a hold is completely removed, it may take up to 24 hours to restore card privileges to the UH Mānoa ID card account.
Using Your Mānoa One Card
For a list of locations to use your card, please see the “Using Your One Card” tab. You will be able to access Dining Dollars regardless of your financial standing with the University, because it is a prepaid stored value. However, all other privileges that are shown on the “Using Your One Card” page will require students to be in good financial standing.
Deposits can now be made online or on the mobile app using eAccounts, or visit the ID and Information Office and have them process the transaction for you. Remember, if you load $100 or more, you will receive an extra 10% in bonus Dining Dollars!
At the end of the academic year retail points included with the meal plans will expire. Dining Dollars will only expire after two years of inactivity. Both accounts can be used at the same Manoa Dining Services locations. For a list of these locations, follow the link: https://uhm.sodexomyway.com.
Refunds for Dining Dollars will be considered only after the ID and Information Office reviews and verifies that the student is transferring or withdrawing from the University or, in extenuating circumstances, where an individual is no longer permitted on the UH Mānoa campus. The ID and Information Office at Campus Center can process valid refunds minus a $25 refund fee. Qualified refunds are made by check and may take 4-6 weeks for processing.
The use of the card is governed by and the property of UH Mānoa. It contains a near field communication (NFC) antenna, so punching holes or altering it in a damaging way will result in the cardholder being charged the $25 replacement fee.
Please follow the steps found on the “Lost or Stolen Card” page.