FAQS (FREQUENTLY ASKED QUESTIONS)

New Student Orientation Spring 2023 FAQs

Q. Is NSO mandatory?

A. While orientation is not mandatory, we strongly encourage students and ʻohana to attend. The purpose of orientation is to expose you to the plethora of resources and opportunities available to students on campus and connect you with other participants.

Q. What should I expect at Student Orientation?

A. Student orientation will be held on Thursday, January 5, 2023 at Campus Center (2465 Campus Road). It is scheduled to take place between 8:30AM to 5:00PM. Breakfast and lunch are provided. During orientation, you will meet other students, have a chance to ask your orientation leader questions, visit our resource fair, and learn about the services and opportunities available to you on campus.

Q. What should I expect at ʻOhana Orientation?

A. ʻOhana Orientation will be held on Thursday, January 5, 2023 at Campus Center (2465 Campus Road). It is scheduled to take place between 8:30AM to 5:00PM. Breakfast and lunch are provided. During orientation, you will meet other parents/family members/guests, have a chance to ask our orientation leaders and staff questions, and learn about some of the important resources available to your student on campus.

Q. Do I need to register for NSO?

A. Yes, registration is required to reserve your spot at NSO. Registration will close at 4:30PM HST on Friday, December 16, 2022.

Q. What is the cost to attend NSO?

A. Student Orientation: NSO is FREE to attend for students, but a $100 deposit will be collected upon registration to reserve your spot. After you successfully attend orientation, the entire deposit will be applied directly to your tuition balance.*

ʻOhana Orientation: There is a $75 fee per guest to attend. This fee is non-refundable and will not be transferred, even after you attend.

*Successful attendance is defined as checking in each half day (morning and afternoon) of programming per the NSO schedule. If you complete all required check-ins, your $100 deposit will be applied to your tuition balance.

Q. How do I pay for NSO?

A. After submitting your registration form, you will be given the link to make a payment by credit card. Payment must be received within 2 business days of submitting your registration form to reserve your spot. We do not accept cash or check payments.

Q. What happens if I don’t attend the entire orientation?

A. Partial/non-attendance will result in the forfeiture of your entire deposit and it will not be applied to your tuition balance.

Q. Can students attend ʻOhana Orientation?

A. No. ʻOhana Orientation is for parents, family members and guests only. It is programmed for this audience specifically. We encourage students to roam around campus, explore the island of ʻOahu, or complete any errands you have during this time.

Q. Can parents/family members/guests attend Student Orientation?

A. No. Student Orientation is for students only (first-year and transfers). It is programmed for this audience specifically. We encourage ‘ohana to roam around campus or explore the island of ʻOahu during this time.

Q. What is your refund/cancellation policy?

A. Requests for refund and cancellations must be received in writing to uhmnso@hawaii.edu by 4:30PM HST on Friday, December 16, 2022.

Q. How do I request accommodations?

A. If you need any special accommodations for orientation or need to make changes to your registration, please email uhmnso@hawaii.edu. In addition, for more information about the disability support services on campus, please visit the KOKUA Program’s website: https://www.hawaii.edu/kokua/


For other questions not listed here, please email uhmnso@hawaii.edu.