FAQS (FREQUENTLY ASKED QUESTIONS)

Click on the section tabs below, or download the FAQs for New Rainbow Warrior Orientation Fall 2020 (PDF)*.

Orientation Schedule & Activities

Q. How has Fall 2020’s New Rainbow Warrior Orientation been impacted by COVID-19?

A. As with other localities, the restrictions present on the island of ‘Oahu create recommended and required limitations on our ability to hold in-person events. Thus, the NRWO committee has worked to build a full online orientation which accomplishes all traditional programming and outcomes that have been achieved in previous years. As the restrictions change, the committee will look to expand the orientation offerings as possible.

Q. Are all incoming students required to complete and/or participate in virtual orientation?

A. While orientation is not mandatory, we strongly encourage each student to participate in the live webinars and/or complete the online modules. The purpose of orientation is to expose you to the plethora of resources and opportunities available to you on campus and connect you to other students.

Q. What can I expect of virtual orientation?

A. Virtual orientation will be a series of webinars and video launches of numerous departments and programs integral to your success. Each week is dedicated to various topics and you will be introduced to a range of faculty and staff here to support you and your needs. Each webinar will be recorded and archived on the NRWO website so if you are not able to join the live session, no worries, you can always watch the video later. If you do have a specific question that may not have been answered, feel free to drop-in during NRWO virtual office hours or email nrwo@hawaii.edu.

Q. When is First Year Student Virtual Orientation?

A. The first year student virtual orientation will be held from July 21 to August 27 and will encompass an integration of live webinars and seminars, pre-recorded videos, online tools and trainings, and live Q&A sessions. We encourage first year students to pay special attention to the sessions dedicated to their specific needs related to advising and housing/commuting as well as sessions titled "First Year Friday."

Q. When is Transfer Student Virtual Orientation?

A. The transfer student virtual orientation will be held from July 21 to August 27 and will encompass an integration of live webinars and seminars, pre-recorded videos, online tools and trainings, and live Q&A sessions. We encourage transfer students to pay special attention to the sessions dedicated to their specific needs related to advising and housing/commuting as well as sessions titled "Transfer Tuesday".

Q. When is Graduate Student Virtual Orientation?

A. Graduate student orientation is being facilitated by our partners in the Division of Graduate Education. Please visit their website for more information: https://bit.ly/uhmvngso2020

Q. When is Parent/ʻOhana Virtual Orientation?

A. ʻOhana are invited to participate in the virtual orientation from July 21 to August 27 and will encompass an integration of live webinars and seminars, pre-recorded videos, online tools and trainings, and live Q&A sessions. We encourage ‘Ohana to pay special attention to the sessions titled "ʻOhana Wednesdays" where staff will look to answer direct, one-on-one questions related to their student’s transition to the University of Hawaiʻi at Mānoa.

Q. What digital platform will be used for the orientation program?

A. The digital platform we will be using for Virtual Orientation will be Zoom. Prior to your first webinar, we strongly encourage you to download the program/application on your laptop and/or tablet and test run the application.

Q. What if I am not able to attend one of the webinars or sessions? Will the webinars be recorded?

A. Yes! Each webinar will be recorded and archived on the NRWO website so if you are not able to join the live session, no worries, you can always watch the video later. If you do have a specific question that may not have been answered, feel free to drop-in during NRWO virtual office hours or email nrwo@hawaii.edu.

Q. If orientation is online, how will I have the opportunity to meet other new students?

A. During the five week virtual orientation, every Wednesday the New Rainbow Warrior Orientation Leaders will be hosting "Orientation Leader Wednesday." Each new incoming student will be assigned an orientation leader who will help introduce new students like yourself to other new students. The sessions will be held via Zoom and you will have the opportunity to ask questions, get to know other students, get to know your leader, and jump start your sense belonging on campus. While the times will vary depending on the leader, each session will be facilitated similarly amongst groups. No parents and/or family members will be invited to participate in these sessions as they are created by the students for students.

Registration and Sessions

Q. Do I need to watch all of the online module videos before the virtual orientation series?

A. All orientation materials are intended to support each other and provide a vast amount of information to all incoming students. As such, it is recommended that you engage with all modalities of the schedule to capture all necessary information.

Q. What is the cost for the virtual orientation?

A. Orientation is FREE! New students and family members are welcome to sign up for any and all sessions.

Q. I haven’t received an email about my orientation session. What should I do?

A. If you signed up for orientation and have not received your confirmation email with all the necessary Zoom webinar information, please email nrwo@hawaii.edu.

Q. I forgot which sessions I signed up for. How can I find out which webinars I registered for?

A. You can find this information in a few ways: 1) You will receive a confirmation email from nrwo@hawaii.edu at the email address you used to register. 2) If you did not receive a confirmation email, please email nrwo@hawaii.edu.

Q. Are parents and family members able to sign up for webinars and watch the videos?

A. Yes! Although the content is focused on providing students the necessary information, we welcome parents and family members to join as well.

Q. Do families and guests participate in the same sessions as students?

A. Yes! The majority of the sessions will be catered to both students and ʻohana. However, if a session is closed to parents/ʻohana, this will be demarcated on the registration form.

Q. Do families or guests need to participate in orientation?

A. While parents and ʻohana members do not need to participate in orientation; participation may be helpful in guiding your student throughout their academic journey.

Q. How do I request accommodations for the online orientation and video modules?

A. If you have a disability and need accommodations for online orientation, please contact nrwo@hawaii.edu and we will be happy to assist you. In addition, for more information about the disability support services on campus, please visit the KOKUA Program’s website: https://hawaii.edu/kokua/

Preparing for Orientation

Q. Do I need to pay my $200 Tuition Deposit before registering for Orientation? If so, how do I do that?

A. Yes. In order to register for orientation, you must pay for your tuition deposit. All new, transfer, and returning classified undergraduate students are required to make a tuition deposit of $200. Scholarship/fellowship recipients are not exempt from this deposit, if applicable. This tuition deposit will be applied toward your tuition when you register for that semester. The payment is nonrefundable and nontransferable if you do not register at UH Mānoa for the semester in which you were accepted and admitted. Continuing classified students are not required to make the tuition deposit. To pay your undergraduate tuition deposit online, please visit the following link: https://tntprod.its.hawaii.edu/manoa/tuitiondeposit/

Q. How do I set up a MyUH Account?

A. To create your UH username, please visit the following link: https://www.hawaii.edu/username/ and then follow directions prompted on the website. Your UH Username account gives you access to the following:

  • Gmail (your UH Mānoa email account)
  • MyUH Services (access your account and financial aid information)
  • STAR GPS (register for classes, track your progress towards graduation, transfer credits, search & apply for scholarships)
  • SECE (look for on-campus employment and more)
  • Laulima (communicate with your professors and complete class assignments)

A. ITS Help Desk: Phone: (808) 956-8883 or (800) 558-2669 (neighbor islands only). Email: help@hawaii.edu.

Q. What equipment will I need in order to complete my required online orientation program?

A. Many of the sessions for the online orientation will be facilitated through Zoom. This only requires a speaker attachment so that you may hear the presenters. However, if you wish to engage with the panels or representatives, you would need a keyboard or microphone capability to share your questions or comments. More information about Zoom requirements can be found here: https://support.zoom.us/hc/en-us/articles/201362193

Q. What do I do about health clearance forms?

A. We request that all students reference the University Health Services Mānoa website for the most up to date information. Their page for Health Clearance can be found here: https://www.hawaii.edu/shs/health_clearance/ additionally, they have provided a specific FAQ for this information: https://www.hawaii.edu/shs/downloads/FAQs_health_clearance_requirements.pdf

Q. Do I still need to submit immunization documentation (and TB test documentation for international students) to University Health Services to satisfy medical clearance requirements before I can register for classes during my assigned registration time?

A. We request that all students reference the University Health Services Mānoa website for the most up to date information. Their page for Health Clearance can be found here: https://www.hawaii.edu/shs/health_clearance/ additionally, they have provided a specific FAQ for this information: https://www.hawaii.edu/shs/downloads/FAQs_health_clearance_requirements.pdf

Q. I’m having trouble getting my immunization records. What can I do?

A. We request that all students reference the University Health Services Mānoa website for the most up to date information. Their page for Health Clearance can be found here: https://www.hawaii.edu/shs/health_clearance/ additionally, they have provided a specific FAQ for this information: https://www.hawaii.edu/shs/downloads/FAQs_health_clearance_requirements.pdf

Q. Where can I find health insurance information? Do I have to buy insurance or can I stay on my parent’s/guardian’s plan?

A. If students are not already on a health insurance plan, they have the option of signing up for Student Health Insurance through University Health Services: https://www.hawaii.edu/shs/student_insurance/. Students who are already on a health insurance plan through their parent/guardian, they do not need to enroll in this service.

Q. How do I submit my transcript?

A. Completion information may be found on the Admissions FAQ: https://manoa.hawaii.edu/admissions/faq.html

Other Questions

Q. Will face coverings be required on campus?

A. Yes, face covering will be required on campus.

Q. Will you be testing students?

A. We are looking at testing scenarios and are working on the protocols. We will communicate with you when those decisions are made. For more information, please visit the following website: https://manoa.hawaii.edu/emergency/coronavirus-update/

Q. What is being done to improve safety, sanitization, and social distancing on campus?

A. The University has a Health and Wellness team consisting of health care professionals who are working on health and safety protocols. We will communicate these protocols continuously to students, faculty and staff to maintain a high level of compliance. Some examples include: handwashing, modified classroom settings, staying home when sick, maintaining the proper social distancing, hand sanitizing stations, extensive classroom cleaning, etc.

Q. I am planning on moving to ʻOahu for school, when should I come?

A. The academic year begins on Monday, August 24. Depending on your housing arrangements, you may arrive several weeks or days prior to the start of school. On-campus housing information can be found here: https://manoa.hawaii.edu/housing/. However, given the current pandemic, please be on the lookout for updates regarding mandatory 14-day quarantine for travelers to Hawaiʻi: https://manoa.hawaii.edu/emergency/coronavirus-update/

Q. Will I need to be quarantined for 14 days?

A. As with other localities, the restrictions present on the island of Oahu create recommended and required limitations on travelers depending on their origin location. The University of Hawaiʻi will attempt to communicate updated information as available, however, we ask that you verify the notices from the Mayor of Honolulu or the Governor of Hawaiʻi to confirm. For more information, please visit the following website: https://manoa.hawaii.edu/emergency/coronavirus-update/

Q. Are there still rooms available in Student Housing Services?

A. Please review the updated information on the Student Housing Services website: https://manoa.hawaii.edu/housing/

Q. Do I have to live in one of the residence halls?

A. On-campus housing is not required for first-year and/or all students who attend the University of Hawai’i at Mānoa. For more information about the residence halls, please visit the following link: https://manoa.hawaii.edu/housing/

Q. How do I register for classes and view class availability?

A. Create your class schedule and register for classes online through our standard registration system called STAR GPS. STAR GPS guides students to timely graduation by combining student history with their academic program information, creating a graduation pathway. Your registration appointment time will be assigned to you and can be found in MyUH Services (myuh.hawaii.edu). For a direct link to the classes being offered, please visit the following website: https://www.sis.hawaii.edu/uhdad/avail.classes?i=MAN

Q. Is there someone to assist with creating my class schedule? Who is my advisor? How do I get in contact with my advisor?

A. Academic Advisors within departments and majors can assist with creating class schedules. To find out who your advisor is by major, please visit the following website: https://manoa.hawaii.edu/undergrad/advising/majors/

Q. How many courses should I be registering for?

A. This is dependent on the student and their schedule. To be a full-time student, students will need to be enrolled in at least 12 credits. "15 to Finish" encourages students to take 15 credits per semester (or 30 credits per year) to graduate on-time (four years for a bachelor’s degree). Students often take 4-5 courses a semester, depending on the credits attached to the course (Courses are usually 3 credits each with labs at 1 credit).We would highly recommend students to connect with their academic advisor as they can provide guidance to the number of credits students should take per semester based on their goals, majors, and plans (i.e. plans to study abroad, internships, etc).

Q. Do you offer online placement testing? If we test out, can we change our schedule? Waiting for placement test results, can we register for a course with prerequisites?

A. Yes, most placement tests are online. A list of placement exams can be found here: Placement Exams and Course Placement. Students can change and register for courses based on the placement exam results. If a course requires prerequisites, it will not allow you to register for it until that prerequisite (whether it be from the placement exam or completion of entry-level course) is fulfilled. If you have any questions regarding placement exams and whether an exam is required for your major, please connect with your academic advisor. To find out who your advisor is by major, visit here: The Advising Guide.

Q. How do I get my Mānoa One identification card?

A. For more information about the Mānoa One card and how to get yours, please visit the following website: manoa.hawaii.edu/onecard.

Q. How do I purchase my textbooks?

A. There are several options to procure the required and recommended texts for your courses. However, we first recommend that you review the lists for your courses via the bookstore textbook search tool: https://hawaii-manoa.verbacompare.com. If you select the book with that tool, the bookstore then offers a variety of payment and pick-up/shipping options. Students can go to www.bookstore.hawaii.edu/manoa/ and click on the "Textbook" tab and select "Buy/Rent."

Q. Are campus tours currently available for incoming students?

A. The University of Hawaiʻi at Mānoa campus is currently closed to the public due to restrictions implemented by the city and county of Honolulu and the state of Hawaiʻi. When they resume, updated information on campus tours can be found here: http://manoa.hawaii.edu/admissions/visit/. Interested in a virtual tour, please enjoy the following link: https://www.youtube.com/watch?v=n8kGMPCYxSo

Q. Will the University be providing computers? Discounts on computers? Recommended technical specs for computers?

A. Our University Bookstore does at times offer back to school sales, but any such events are independent of the COVID situation. The bookstore back to school sales are usually on Apple products and often occur in July. There currently are no plans to provide all students with a computer; however, if you are receiving financial aid and would like the cost of a computer factored into your aid amounts, please contact Financial Aid for details. To visit the University Bookstoreʻs website, please visit the following website: https://www.bookstore.hawaii.edu/manoa/

Q. Will dining facilities be open? How can you pay if you don’t have a meal plan?

A. Dining facilities will be open but may have modified service. Meal plans are not required to purchase food on campus. Please visit the following websites regarding food and food trucks on campus: https://manoa.hawaii.edu/food/ and https://uhm.sodexomyway.com/

Q. Are meal plans available to students not living in the dorms?

A. Yes, anyone can purchase either a full meal plan, or add Dining Dollars to use their ID card as a debit card. Parents/guardians/friends can also add Dining Dollars to a student’s card online. For more information, please visit the following website: https://uhm.sodexomyway.com/

Q. Will there be sports in the fall?

A. Currently all athletic teams are not holding scheduled practices. The University of Hawaii Athletics department has a COVID-19 update page and the status of their programs.

Q. Are first year students given parking? How do we apply for parking? Where do we get a parking/carpool pass?

A. Parking on campus is limited. Parking passes are reserved based on class standing, starting with continuing students. It is recommended that incoming freshmen do not purchase or bring a car, as the availability of passes will be limited. We highly encourage freshmen to make use of alternate forms of transportation available to get around the campus and surrounding areas in Honolulu (one of the mandatory Student Fees paid each semester is a Transportation Fee, which will allow the student to get a sticker on their ID that serves as a bus pass on city buses). Parking and alternate transportation options are available here: manoa.hawaii.edu/commuter

Q. How do I sign up for a payment plan?

A. The University offers you the option to pay your bill in one payment or through installments using a payment plan. Payment plans are only available for fall and spring terms and are not available for summer terms. The cost to sign up is a non-refundable, per-semester fee of $30 per plan. You may sign-up for a payment plan online via myuh.hawaii.edu. Search for or click on "Enroll in Payment Plan."

Q. When will financial aid be disbursed?

A. The earliest that we will disburse aid is 10 days prior to the start of classes. For Fall 2020, the date is August 14, 2020.

Q. How will financial aid be disbursed?

A. Aid will be disbursed to the student’s UHM account, where it will be applied towards paying down tuition, student fees, and any on campus housing and meal plan fees.

Q. Where can I find out more about my Financial Aid package? How do I accept/decline the award?

A. Please see: https://www.hawaii.edu/fas/get_started/award_offer.php

Q. Don’t see your question?

A. Please email nrwo@hawaii.edu.