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Dispute Management

  • Complaints: Violations of UH Policy (i.e. Workplace Nonviolence, E9.210, Title IX, EEO) or procedure - either can be a written or unwritten complaint.
    • Informal Complaints: is a general act of bringing awareness to a situation
    • Formal Complaints: is an allegation specific to a violation of an UH policy, and the complainant is seeking formal redress under the policy
      • Please note, some formal complaints can be address in an informal manner, but the assessment will be made at the Dean/Director level
    • To asses whether to go informal or formal, please review the Complaint Assessment (Informal vs. Formal) workflow
  • Grievances: Violations of Collective Bargaining Agreements (CBA) (i.e. Violations of Article IV in UHPA CBA)
    • Grievance process is outlined by the respective CBA
  • The University encourages all employees to consider Alternative Dispute Resolutions (ADR) using methods that includes but not limited to facilitation, mediation, and or workplace audits. Studies indicate that the use of ADR methods will help foster a better work environment.

For a better understanding of the various processes and steps please review the workflows below:

Types of Grievances & Complaints and its steps for Employees and Students
Dispute Process Workflow
Complaint Assessment: Informal vs. Formal

Alternative Dispute Resolution (ADR)

Conflicts arise in a multitude of scenarios, and can be resolved in a multitude of ways. Along with formal complaint processes, which involve an investigation conducted by neutral fact finders and resulting in a determination issued by a decision maker, we also invite you to consider alternative forms of dispute resolution. These options, such as mediation or facilitation, are confidential and voluntary processes that provide parties in conflict with an informal opportunity to resolve their concerns and/or learn how to effectively manage disputes. Mediation and facilitation are especially effective when it comes to restoring relationships and empowering individuals to develop solutions that work for them. For more information, contact Amrita Mallik, Campus Climate Initiatives at x66391 or