Health Insurance
MIX outbound students will be enrolled in health insurance as part of their study abroad program. Your safety and security is very important to us, especially while on sponsored travel. With that in mind, we are pleased to provide you with Travel Protector, from an AIG member company. With this coverage, you have access to insurance benefits that help mitigate risk in the event you experience any travel inconveniences, security issues or medical emergencies while traveling virtually anywhere in the world.
Learn more about what to expect from insurance during your study abroad period with frequently asked questions. Further questions can be emailed to outbound@hawaii.edu.
All MIX students are automatically enrolled in AIG Travel Insurance (Travel Protector, from an AIG member company). This coverage provides insurance benefits to help mitigate risks in the event of travel inconveniences, security issues, or medical emergencies worldwide.
MIX will automatically enroll all students in the AIG Travel Insurance policy. Students do not need to take any action to sign up.
This insurance plan is mandatory for all MIX outbound participants, and no exceptions are allowed.
This insurance provides:
- Travel Security Assistance
- Travel Medical Assistance
- Concierge Services
Students should review the following materials:
- AIG Travel Mobile App Flyer: Overview and Instructions on how to download the AIG Travel Assistance App
- Assistance Services ID Card: Please detach the card linked and carry it with you during the course of your trip.
- Claims Kit Brochure: Your guide to reporting claims
* Videos to help you get started with the AIG Travel Assistance app and website.
The insurance policy covers students 7 days before the start of their semester and extends up to 7 days after final exams.
Example Coverage Period:
- Policy Number: 9162419
- Country: Switzerland – University of Bern
- Travel Start Date: 2/10/25
- Travel End Date: 7/4/25
Instructions will be included in your insurance email. If you need assistance generating your letter, please email outbound@hawaii.edu (Attn: Amanda).
If you get sick or injured, use the AIG Travel Assistance App or call the toll-free numbers on your insurance card for Travel Guard assistance. Travel Guard will:
- Locate a clinic, hospital, or physician near you
- Arrange services and payment directly with the provider
If you need to submit a claim:
1. Refer to the Claims Kit (attached in your insurance email)
2. Follow the detailed instructions provided in the insurance letter
3. Submit your claim with the required documentation
Students who fail to pay their insurance fees will have a hold placed on their UHM account until the balance is settled. For any additional questions or concerns, please contact outbound@hawaii.edu.
Yes. All MIX outbound participants must maintain their U.S. health insurance, as short-term travel insurance only covers emergencies abroad and does not replace your primary U.S. coverage.