Spring 2021 Hamilton Library FAQ
For students/new students/for faculty (instructors)
How can I find out if the information I need is available online?
- Find Books, Articles and More
- Databases for your research – Please check out additional databases during COVID under New/Trial Databases
- Hathi Trust – 7 million volumes from US research libraries including 40% of UH Mānoa’s collection. More of Hamilton’s collection is now available through Hathi Trust
- Digital collections
- Library Guides for courses, subjects, and research basics
- Learning Tutorials for Searching PRIMO/OneSearch, Hathi Digital Library and other electronic resources.
If the resources I need are not available online, what are my options?
- If the library has physical holdings –
- You can request a physical book online through clicking Request Physical Item. The library staff will locate the book and check it out to you through Request, Sign, Grab and Go service. You will receive an email that the book is ready to be picked up. You retrieve it at the Grab and Go table near the entrance of the library. You sign a piece of paper stating you have retrieved the book when you pick up your items.
- If you only need a portion of the resource, such as an article or book chapter, you can make a request for digitization through PRIMO VE/One Search. While you are in the OneSearch item record, click “PDF Scan from UHM Print Copy” and specify what pages/chapters you need. The library will scan up to 20% only of a given book if still in copyright.
- For an article in a journal you request, be sure to specify the volume, issue (which number) and article page numbers. If there is a question about your request, you will be contacted by library staff.
- Your PDF scan will be emailed to you through your library account.
- If you want to place a request in person at the library for books, you can do a “walk in” request. Use the computer station across from the circulation desk. This is first come first serve, so please observe social distancing. Be prepared for a wait as there is limited library staff available to locate your materials.
- If the library doesn’t have physical holdings and it is not available online- you can place an Inter Library Loan request (ILL).
See the request link in the PrimoVE/One Search record. University of Hawaiʻi at Mānoa students, faculty, and staff can place a request to our Interlibrary Loan (ILL) for digital copies of articles and book chapters, or physical copies of entire books Be aware that ILL service may be limited due to library closures. We will update you about our ability to provide ILL requests to you via email.
I found the information I need, but PRIMO displays it as “library use only.” Can I read this material in the library?
General collections materials can be read in the library. You will need to request the materials at the circulation desk or email the library circulation department staff at email@example.com to request the materials for you since the stacks are closed to patrons.
Procedures for requesting materials in special collections (Closed, Rare, Archives, and Hawaiian Pacific) may vary. These “library use only” materials are held in a number of locations with their own opening hours and policies. See the library web page of the department for further information and contacts if you wish to use these materials.
I need expert advice. How can I consult with a librarian?
If you have questions about using our online resources or need reference assistance, you can email,or use “Chat Ref” to communicate with a librarian in real time. For real time chat, use the icon that appears on the right side of the library website and in a pop up window when searching Primo. The chat service is staffed 9am-7pm M-F, 1pm-5pm on weekends, by University of Hawaiʻi at Mānoa Librarians and staff.
Subject specialist librarians are available to University of Hawaiʻi at Mānoa students and faculty for one-on-one consultations online. Please schedule an online consultation via email. Faculty can also arrange for a librarian to provide remote instruction for their courses.
Where can I get information about My Library Account, circulation, overdue books, or fines?
Email at firstname.lastname@example.org, or call 956-7203 – the Access Services/Circulation Department.
To pay fines or fees by credit card, call 956-7203.
What can I expect when I go to the library?
Masks that cover the mouth and nose are required at all times in the library.
Library hours for the semester during COVID restrictions are M-Th 8am-8pm, Fri 8am-5pm, Sat 10am-5pm, Sun noon-5pm. Check the library website or call 956-7203 to check as they may change due to COVID precautions.
Your valid UH or East West Center ID will be required to enter the library.
All Stacks are closed to patrons. No shelf browsing. Requests for materials must go through library staff.
Reduced seating in the library on the first floor only. One chair per table.
Microfilm and AV equipment stations are available. Patrons must request staff to assign a workstation and retrieve microfilm items.
All group study rooms, practice presentations rooms, and lactation rooms are closed and unavailable for use.
Increased cleaning of public areas, including restrooms.
Hand Sanitizers and Disinfectant Wipes are placed in public areas for patron use.
I need to return books. How can I do that?
Please put returned books in either the outdoor book bin, the book drop in the wall near the entrance, or in the small book bin directly inside the library entrance doors. Library materials will be checked in at the end of each day and then quarantined at least 72 hours before placing them back into circulation.
Can I use the scanner or copy machine located in the library?
Yes. Observe the library rules when entering the library. Hand sanitizer and disinfectant wipes are provided near the machines.
Can I use the computer lab located in the library?
The computer lab is open with reduced seating.
How can I access course reserves?
Most course reserves are in electronic formats. Consult your course syllabus or links in Laulima. Some physical copies are on the Reserve Shelf at Hamilton. They can be checked out at the Circulation Desk. Keep in mind that the book will be quarantined for 72 hours before it can be checked out to another person. Due to the delay you may have to wait for your request. It is recommended you check with access services at 956-7203 before coming to the library to consult reserves.