Hamilton Library FAQ

For students/new students/ faculty (instructors)

How can I find out if the information I need is available online?

  1. Find Books, Articles and More
  2. Databases for your research 
  3. Hathi Trust – 7 million volumes from US research libraries including 40% of UH Mānoa’s collection.
  4. Digital collections
  5. E-Reserves 
  6. Library Guides for courses, subjects, and research basics
  7. Learning Tutorials for searching PRIMO/OneSearch, HathiTrust Digital Library and other electronic resources. 

If the resources I need are not available online, what are my options? 

  1. If the library has physical holdings –
    • The library is open and you can come in and find your book and check it out at the circulation desk.
    • You can request a physical book online through clicking Request Physical Item on the item record in the library website’s OneSearch. The library staff will locate the book on the shelf and bring it to the Circulation Dept. You will receive a system generated email that the book is ready to be picked up. Go to the Circulation Desk to pick up and check out the items.
    • If you only need a portion of the resource, such as an article or book chapter, you can make a request for digitization through PRIMO VE/One Search. While you are in the OneSearch item record, click “PDF Scan from UHM Print Copy” and specify what pages/chapters you need.The library is only able to scan a portion of books that are copyright protected. 
    • For an article in a journal you request, be sure to specify the volume, issue (which number) and article page numbers. If there is a question about your request, you will be contacted by library staff.
    • Your PDF scan will be emailed to you through your library account.
  2. If the library doesn’t have physical holdings and it is not available online- you can place an Inter Library Loan request (ILL).
    • Use  the ILL request link in the PrimoVE/One Search record.
    • Only University of Hawaiʻi at Mānoa students, faculty, and staff can place a request to our Interlibrary Loan (ILL) staff for digital copies of articles and book chapters, or physical copies of entire books. 
    • Be aware that ILL service may be limited due to library closures. We will update you about our ability to provide your requested material via email.

I found the information I need, but PRIMO displays it as “library use only.” Can I read this material in the library? 

General collections materials can be read in the library.

Procedures for requesting materials in special collections (Closed, Rare, Archives, and Hawaiian Pacific) may vary. These “library use only” materials are held in a number of locations with their own opening hours and policies. See the library web page of the department for further information and contacts for assistance.  Or, contact  uhmlib@hawaii.edu to help make arrangements for viewing.

I need expert advice. How can I consult with a librarian? 

Staff are available at several reference desks in the library during regular daytime hours.

If you have questions about using our online resources or need reference assistance, you can email, or use “Chat Ref” to communicate with a library staff member in real time.  Chat Reference will be available 8:00-5:00 Monday-Friday.

For real time chat, use the icon that appears on the right side of the library website and in a pop up window when searching Primo. The chat service is staffed 8am-5pm M-F, by University of Hawaiʻi at Mānoa Librarians and staff. 

Subject specialist librarians are available to University of Hawaiʻi at Mānoa students and faculty for one-on-one consultations online, or possibly in person. Please schedule a consultation via email. Faculty can also arrange for a librarian to provide remote instruction for their courses.

Where can I get information about My Library Account,  circulation, overdue books, or fines? 

Email at uhmlib@hawaii.edu, or call 956-7203 – the Access Services/Circulation Department.

To pay fines or fees by credit card, call 956-7203.

What can I expect when I go to the library? 

Masks that cover the mouth and nose are required at all times in the library.

Library hours for Spring semester return to regular semester hours. Hours are M-Th 8am-10pm, Fri 8am-6pm, Sat 9-5pm, Sun noon-10pm. For hours around holidays and interims, check the library website, or call 956-7203. 

Your valid UH or East West Center ID will be required to enter the library.

Seating is available on all floors. Library patrons are expected to keep 3 feet of distance between themselves and others they are not normally in close contact with. 

Microfilm and AV equipment stations are available. 

Group study rooms, practice presentations rooms, and the lactation room are available for use with occupancy limits per room. “Zoom Rooms” for individual use for online class periods are also available.  To use rooms, make bookings online through the library website under “Study Spaces”. Visit the library website for more information.

Increased cleaning of public areas, including restrooms.  

Hand sanitizer and disinfectant wipes are placed in public areas for patron use.

I need to return books. How can I do that?

Please put returned books in the book drop in the wall near the entrance, or in the small book bin directly inside the library entrance doors.  Library materials will be checked in at the end of each day 

Can I use the scanner or copy machine located in the library? 

Yes. Observe the library rules when entering the library. Hand sanitizer and disinfectant wipes are provided near the machines.

Can I use the computer lab located in the library?

The computer lab is open with reduced seating.

How can I access course reserves? 

Most course reserves are in electronic formats. Consult your course syllabus or links in Laulima. Some physical copies are on the Reserve Shelf at Hamilton.They  can be checked out at the Circulation Desk. See also the library website’s “What can we help you find” and check the drop-down list for “Course Reserves”.

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