Fall 2020 Hamilton Library FAQ

For students/new students/for faculty (instructors)

How can I find out if the information I need is available online?

  1. Find Books, Articles and More
  2. Databases for your research – Please check out additional databases during COVID under New/Trial Databases
  3. Hathi Trust – 7 million volumes from US research libraries including 40% of UH Mānoa’s collection.  More of Hamilton’s collection is now available through Hathi Trust
  4. Digital collections
  5. E-Reserves 
  6. Library Guides for courses, subjects, and research basics
  7. Learning Tutorials for Searching PRIMO/OneSearch, Hathi Digital Library and other electronic resources. 

If the resources I need are not available online, what are my options? 

  1. If the library has physical holdings –
  • You can request a physical book online through clicking Request Specific Copy. The library staff will locate the book and check it out to you through Request, Sign, Grab and Go service. You will receive an email that the book is ready to be picked up, and then you can retrieve it at the Request, Sign, Grab and Go table near the entrance of the library. You will have to sign a piece of paper stating you have retrieved the book. 
  • If you only need a portion of the resource, such as an article or book chapter, you can make a request for digitization through PRIMO VE/One Search. If you are looking for a portion of a book,  you click digitization and specify what pages/chapters you need.  If you are looking for an article in a journal, you click “request other issue” and specify the issue (which number) and article page numbers. If there is a question about your request you will be contacted by library staff. 
  • Walk in requests 
    If you want to place a request in person, you can do so at the computer station across from the circulation desk. This is first come first serve, so please observe social distancing in the line. Be prepared for a wait as library staff locate your materials.
  1. If the library doesn’t have physical holdings and it is not available online- you can place an Inter Library Loan request (ILL)

See the request link in the PrimoVE/One Search record.  Be aware that ILL service may be limited due to library closures. University of Hawaiʻi at Mānoa students, faculty, and staff can place a request to our Interlibrary Loan (ILL) for digital copies of articles and book chapters or loans of physical books. We will update you about our ability to provide ILL requests to you via email. ILL loans may be returned to either the Hamilton Library’s outdoor drop box or return box located inside the library.

I found the information I need, but PRIMO displays it as “library use only.”
Can I read this material in the library? 

General collections materials can be read in the library. You will need to request the materials at the circulation desk or email the library at  uhmlib@hawaii.edu since the stacks are closed to patrons. 

Procedures for requesting materials in special collections may vary. These “library use only” materials are held in a number of locations with their own opening hours and policies. See the library web page of the department for further information.  

I need expert advice. How can I consult with a librarian? 

If you have questions about using our online resources or need reference assistance, you can email or chat with a librarian.  The chat service is staffed by University of Hawaiʻi at Mānoa Librarians and staff.  Use the icon that appears on the right side of the library website and in a pop up window when searching Primo. 

Subject experts are available to University of Hawaiʻi at Mānoa students and faculty for one-on-one consultations online. Please schedule an online consultation via email. Faculty can also arrange for a librarian to provide remote instruction for their courses.

Where can I get information about My Library Account,  circulation, overdue books, or fines? 

Email or call the Access Services/Circulation Department at uhmlibrary@hawaii.edu  or 956-7203

What can I expect when I go to the library? 

Masks are required to enter and when you are walking around or engaging with others.
Library hours for the semester haven’t changed, but it is best to check the library website or call 956-7203 to check as they may change due to COVID precautions.
Your UH ID will be required to enter the library.
All Stacks are closed to patrons. No shelf browsing.
Requests for materials must go through library staff.
Reduced seating in the library on the first floor only. One chair per table.
No group study rooms.
Increased cleaning of public areas, including restrooms.
Hand Sanitizers are placed in public areas for patron use. Disinfectant wipes can be requested.

I need to return books. How can I do that?

Please put returned books in either the outdoor book bin, the book drop in the wall near the entrance, or in the small book bin directly inside the library entrance doors.  Library  materials will be checked in at the end of each day and then quarantined at least 72 hours before placing them back into circulation. 

Can I use the scanner or copy machine located in the library? 

Yes. Observe the library rules when entering the library. There is hand sanitizer provided near the machines and you can request a disinfectant wipe. 

Can I use the computer lab located in the library?

The computer lab is open with reduced seating.

How can I access course reserves? 

Most course reserves are in electronic formats. Consult your course syllabus or links in Laulima. Some physical copies are on the Reserve Shelf at Hamilton. They  can be checked out at the Circulation Desk.  Keep in mind that the book will be quarantined for 72 hours before it can be checked out to another person. Due to the delay you may have to wait for your request.  It is recommended you check with access services at 956-7203 before coming to the library to consult reserves.

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