ResNet

Residential Network (ResNet)

About ResNet

ResNet stands for Residential Network. ResNet provides wired Internet access for UHM Student Housing residents. Additionally it provides wireless internet access for Frear Hall and common areas in other halls (see FAQ). ResNet provides each resident with one high-speed network (Ethernet) connection. ResNet support offers services to residents with problems connecting to the Internet. This includes spyware/adware removal, virus removal, and Installation of McAfee Antivirus software provided by UH ITS (Information Technology Services).

There are network policies in place defined by the ResNet policy in the Community Standards.

If you cannot find information you are looking for on this site, you may call ResNet Support at (808) 956-6800 or email resnet@hawaii.edu.

You are also welcome to stop by our office located across Hale Aloha Mokihana's entrance Monday to Friday 9:00am to 5:00pm. You may want to call ahead before stopping by to make sure the appropriate staff are on hand to answer your questions.



See the current University of Hawaiʻi Network Status for campus-wide services.

Frequently Asked Questions

What is ResNet?

ResNet is the University of Hawaiʻi's Student Housing Residential Network. It provides students living in the Residence Halls with a high-speed connection to the Internet.

Are ResNet services just for UH Student Housing Residents?

ResNet is a part of Student Housing and is paid for by Housing residents, so ResNet services are provided exclusively for students living in the Residence Halls.

How can I contact ResNet?

Feel free to call us at (808) 956-6800 or email resnet@hawaii.edu, or stop by our office across from the entrance to Hale Aloha Mokihana between 9am and 5pm, Monday through Friday (except holidays). You may want to call ahead before stopping by to make sure the appropriate staff is on hand to answer your questions.

Where is the ResNet office?

You can find the ResNet office across from the entrance to Hale Aloha Mokihana.


What should I do if I'm having issues connecting my device to the internet?

Please submit a Service Request at your front desk, or contact our office at (808) 956-6800 or email resnet@hawaii.edu.

Do I have to bring a computer to campus?

Students are not required to bring their own computer to campus. There are many campus computing labs available throughout the University of Hawaiʻi at Mānoa campus. All students will have access to computing resources regardless of whether or not they have brought one with them.

Is my current computer able to connect to ResNet?

ResNet supports a wide variety of systems, and most computers should work fine with our network as long as they have the necessary equipment to provide a network connection (e.g. Network Card and Network Cable). Residents in halls with UH wireless access can connect wirelessly if their device has a 802.11b,g, or n wireless connectivity.

What is ResNet's position on peer-to-peer file sharing programs such as Tixati, uTorrent, Vuze, Frostwire, etc?

ResNet does not condone the use of University of Hawaiʻi network connections to violate copyright laws. The unauthorized reproduction of copyrighted materials is in direct violation of UH ITS Policies, the ResNet Acceptable Use Policy, and the Digital Millennium Copyright Act of 1998.

Are there any forms to fill out to begin access or to activate ports?

No. Data access is up and running from the day you move in. You may plug in your network cable and configure your network settings to obtain an IP address automatically. You are advised to make sure that your operating system is up to date and virus free before connecting to ResNet. If your anti-virus software is expired you must remove it and install McAcfee antivirus which is provided for free to UH students through ITS: http://www.hawaii.edu/askus/1254

Can I use my own wireless router or access point?

Yes, but it is important to understand that you will be held responsible for the proper configuration and security of your device. Improperly configured routers that end up violating ResNet policy will result in disciplinary action. You will also be held responsible for all network traffic that passes through any device you connect to our network, so if others are using your connection and violate the ResNet policy, your connection will be revoked and disciplinary procedures initiated. If your wireless signal is interfering with official UH wireless networks found in certain buildings and common areas, you may be asked to remove your router. Please refer to the ResNet Policy for more information.

Where can I use my wireless computer/device?

The University of Hawaiʻi ITS (Information Technology Services) administers the UHM wireless networks in these student housing areas:

  • Frear Hall
  • Gateway House and Cafeteria
  • Johnson Hall
  • Hale Aloha (Lehua, ʻIlima, Lokelani, Mokihana) and Cafeteria
  • Hale Noelani Lounge
  • Hale Wainani Lounge
  • Hale Laulima
  • Hale Kahawai
  • Hale Ānuenue

After connecting to the UHM wireless network you will have to open a web browser and login with your UH username and password. It is not safe to connect to unknown wireless networks as they belong to other people who may steal your personal information and passwords.

Do I have to sign in on a webpage every time I want to use the wireless?

If you are connecting to a UHM wireless network you may register the MAC address of your computer/device with UH's wireless passthrough registration.

The passthrough will work for the UHM wireless networks (including upper campus - see the UHM wireless network map) for one year. ITS will notify you via email when you need to renew your passthrough.

How do I connect my smart TV, wireless printer, or game console to the UHM wireless network?

Since these devices may not display the log in page required to access the UHM wireless network, you must first register the MAC address of the device with UH's wireless passthrough registration.

After registering your device, the log in page is no longer required as your device will be auto-authenticated when it connects to the wireless network.

Cable TV

As a result of student feedback and analysis of data usage, Student Housing is no longer providing cable television service to each room as of 6/23/2016. Our current focus is to upgrade the network connectivity within our residential community by increasing the available bandwidth to all residents. Cable channels will still be available to view from first floor common area TVs.

While we are certain that this change will benefit the majority of our residents, we understand that some residents will be disappointed. Our ResNet support team may be able to assist you with alternative suggestions to watch your favorite programming, call (808) 956-6800 for assistance.

Frequently Asked Questions

So there is no cable TV at all in my room?

Currently the coaxial jack located in your room will still deliver HD quality local broadcast channels like NBC, ABC, CBS, and Fox. Run the auto-tune or channel discovery feature on the TV to properly pick up local broadcast channels.

The channels typically associated with cable--like ESPN, TBS, USA, Disney, etc--is no longer provided.

Where do I get a coax cable?

Coaxial (coax) cables are not provided by student housing. Coaxial cables are available at most electronic retailers. A six (6) feet long cable should be sufficient for students living in the residence halls. Students living in the apartments may want to consider a longer fifteen (15) feet long cable depending on their furniture arrangement.

Can I order pay-per-view or premium services?

No. Pay-per-view and other premium services are not available.

What will I watch without cable?

There are a number of video streaming services available on the Internet that may suit you. Netflix, Amazon Instant Video, and Hulu are three popular services that have movies, TV shows, and original programming unique to that service. Many "premium cable" channels are now available via streaming, including HBO, Showtime, and Starz. Finally, if you want to watch live programming, SlingTV and PlayStation Vue are two services that allow you to watch selected cable channels live as they air.

How do I watch shows off the Internet?

Watching content on your computer or mobile device is pretty straightforward and usually involves going to the service's website or launching a mobile app. Watching on your TV is slightly more tricky. If you have a "Smart TV", then it is likely you can connect it directly to our network (wired or wireless where available) and watch via the menus on your TV. If your TV does not have that capability, then you will need an add-on device like a Roku, Amazon Fire Stick, Apple TV, Chromecast, or Video Game Console. The services and capabilities vary greatly from device to device.

Where can I find a specific TV show?

If you are looking to stream older episodes of TV shows, there are several websites like https://www.justwatch.com/ that allow you to search across the various platforms to find what you are looking for. If you are looking for more recent TV episodes, take a look at CBS All access for CBS shows, and Hulu for all other network shows.

How can I watch my favorite channel?

If you are addicted to a specific channel like ESPN or Food Network, go to that channel's website to see if their online content provides what you are looking for. If not, then you will want to investigate SlingTV or PlayStation Vue, two services that show live programming from many popular cable channels.

Where can I watch the local news?

For now, you can still watch programming from local channels via the coaxial cable in your room. Alternatively, many of the local channels will let you watch their latest news broadcast via their website. Some work better than others, however, so your results may vary.

How do I program my digital TV to receive all University channels?

You will have to program your TV to detect and program all channels when plugged in. Exact details on how to setup your TV vary by manufacturer but these are the general steps:

  1. Plug in the power and coaxial cable connection to your TV
  2. Turn on your TV
  3. Using your remote control press the "Menu" button
  4. Select "Set-Up"
  5. Make sure your tuner/broadcast setting is "Cable" and not "antenna/air"
  6. Most TVs will then automatically try to scan for all available channels. If not you will have to go into setup and run the Auto Program so that it scans all available channels and programs your TV for those channels. The scan will take 10-20 minutes.


Residents with Seiki or Westinghouse TVs may encounter problems setting up TVs to pickup the digital channels. It appears these some of these TVs do not have a QAM tuner or will need to have the QAM tuner turned on. Please call ResNet at (808) 956-6800 if you need assistance.

You may need to contact your TV manufacture for support. If your TV does not have a QAM tuner, you will need to return it or purchase a separate QAM tuner to receive the channels.

About ResNet

ResNet stands for Residential Network. ResNet provides wired Internet access for UHM Student Housing residents. Additionally it provides wireless internet access for Frear Hall and common areas in other halls (see FAQ). ResNet provides each resident with one high-speed network (Ethernet) connection. ResNet support offers services to residents with problems connecting to the Internet. This includes spyware/adware removal, virus removal, and Installation of McAfee Antivirus software provided by UH ITS (Information Technology Services).

There are network policies in place defined by the ResNet policy in the Community Standards.

If you cannot find information you are looking for on this site, you may call ResNet Support at (808) 956-6800 or email resnet@hawaii.edu.

You are also welcome to stop by our office located across Hale Aloha Mokihana's entrance Monday to Friday 9:00am to 5:00pm. You may want to call ahead before stopping by to make sure the appropriate staff are on hand to answer your questions.



See the current University of Hawaiʻi Network Status for campus-wide services.

Frequently Asked Questions

What is ResNet?

ResNet is the University of Hawaiʻi's Student Housing Residential Network. It provides students living in the Residence Halls with a high-speed connection to the Internet.

Are ResNet services just for UH Student Housing Residents?

ResNet is a part of Student Housing and is paid for by Housing residents, so ResNet services are provided exclusively for students living in the Residence Halls.

How can I contact ResNet?

Feel free to call us at (808) 956-6800 or email resnet@hawaii.edu, or stop by our office across from the entrance to Hale Aloha Mokihana between 9am and 5pm, Monday through Friday (except holidays). You may want to call ahead before stopping by to make sure the appropriate staff is on hand to answer your questions.

Where is the ResNet office?

You can find the ResNet office across from the entrance to Hale Aloha Mokihana.


What should I do if I'm having issues connecting my device to the internet?

Please submit a Service Request at your front desk, or contact our office at (808) 956-6800 or email resnet@hawaii.edu.

Do I have to bring a computer to campus?

Students are not required to bring their own computer to campus. There are many campus computing labs available throughout the University of Hawaiʻi at Mānoa campus. All students will have access to computing resources regardless of whether or not they have brought one with them.

Is my current computer able to connect to ResNet?

ResNet supports a wide variety of systems, and most computers should work fine with our network as long as they have the necessary equipment to provide a network connection (e.g. Network Card and Network Cable). Residents in halls with UH wireless access can connect wirelessly if their device has a 802.11b,g, or n wireless connectivity.

What is ResNet's position on peer-to-peer file sharing programs such as Tixati, uTorrent, Vuze, Frostwire, etc?

ResNet does not condone the use of University of Hawaiʻi network connections to violate copyright laws. The unauthorized reproduction of copyrighted materials is in direct violation of UH ITS Policies, the ResNet Acceptable Use Policy, and the Digital Millennium Copyright Act of 1998.

Are there any forms to fill out to begin access or to activate ports?

No. Data access is up and running from the day you move in. You may plug in your network cable and configure your network settings to obtain an IP address automatically. You are advised to make sure that your operating system is up to date and virus free before connecting to ResNet. If your anti-virus software is expired you must remove it and install McAcfee antivirus which is provided for free to UH students through ITS: http://www.hawaii.edu/askus/1254

Can I use my own wireless router or access point?

Yes, but it is important to understand that you will be held responsible for the proper configuration and security of your device. Improperly configured routers that end up violating ResNet policy will result in disciplinary action. You will also be held responsible for all network traffic that passes through any device you connect to our network, so if others are using your connection and violate the ResNet policy, your connection will be revoked and disciplinary procedures initiated. If your wireless signal is interfering with official UH wireless networks found in certain buildings and common areas, you may be asked to remove your router. Please refer to the ResNet Policy for more information.

Where can I use my wireless computer/device?

The University of Hawaii ITS (Information Technology Services) administers the UHM wireless networks in these student housing areas:

  • Frear Hall
  • Gateway House and Cafeteria
  • Johnson Hall
  • Hale Aloha (Lehua, ʻIlima, Lokelani, Mokihana) and Cafeteria
  • Hale Noelani Lounge
  • Hale Wainani Lounge
  • Hale Laulima
  • Hale Kahawai
  • Hale Ānuenue

After connecting to the UHM wireless network you will have to open a web browser and login with your UH username and password. It is not safe to connect to unknown wireless networks as they belong to other people who may steal your personal information and passwords.

Do I have to sign in on a webpage every time I want to use the wireless?

If you are connecting to a UHM wireless network you may register the MAC address of your computer/device with UH's wireless passthrough registration.

The passthrough will work for the UHM wireless networks (including upper campus - see the UHM wireless network map) for one year. ITS will notify you via email when you need to renew your passthrough.

How do I connect my smart TV, wireless printer, or game console to the UHM wireless network?

Since these devices may not display the log in page required to access the UHM wireless network, you must first register the MAC address of the device with UH's wireless passthrough registration.

After registering your device, the log in page is no longer required as your device will be auto-authenticated when it connects to the wireless network.

Cable TV

As a result of student feedback and analysis of data usage, Student Housing is no longer providing cable television service to each room as of 6/23/2016. Our current focus is to upgrade the network connectivity within our residential community by increasing the available bandwidth to all residents. Cable channels will still be available to view from first floor common area TVs.

While we are certain that this change will benefit the majority of our residents, we understand that some residents will be disappointed. Our ResNet support team may be able to assist you with alternative suggestions to watch your favorite programming, call (808) 956-6800 for assistance.

Frequently Asked Questions

So there is no cable TV at all in my room?

Currently the coaxial jack located in your room will still deliver HD quality local broadcast channels like NBC, ABC, CBS, and Fox. Run the auto-tune or channel discovery feature on the TV to properly pick up local broadcast channels.

The channels typically associated with cable--like ESPN, TBS, USA, Disney, etc--is no longer provided.

Where do I get a coax cable?

Coaxial (coax) cables are not provided by student housing. Coaxial cables are available at most electronic retailers. A six (6) feet long cable should be sufficient for students living in the residence halls. Students living in the apartments may want to consider a longer fifteen (15) feet long cable depending on their furniture arrangement.

Can I order pay-per-view or premium services?

No. Pay-per-view and other premium services are not available.

What will I watch without cable?

There are a number of video streaming services available on the Internet that may suit you. Netflix, Amazon Instant Video, and Hulu are three popular services that have movies, TV shows, and original programming unique to that service. Many "premium cable" channels are now available via streaming, including HBO, Showtime, and Starz. Finally, if you want to watch live programming, SlingTV and PlayStation Vue are two services that allow you to watch selected cable channels live as they air.

How do I watch shows off the Internet?

Watching content on your computer or mobile device is pretty straightforward and usually involves going to the service's website or launching a mobile app. Watching on your TV is slightly more tricky. If you have a "Smart TV", then it is likely you can connect it directly to our network (wired or wireless where available) and watch via the menus on your TV. If your TV does not have that capability, then you will need an add-on device like a Roku, Amazon Fire Stick, Apple TV, Chromecast, or Video Game Console. The services and capabilities vary greatly from device to device.

Where can I find a specific TV show?

If you are looking to stream older episodes of TV shows, there are several websites like https://www.justwatch.com/ that allow you to search across the various platforms to find what you are looking for. If you are looking for more recent TV episodes, take a look at CBS All access for CBS shows, and Hulu for all other network shows.

How can I watch my favorite channel?

If you are addicted to a specific channel like ESPN or Food Network, go to that channel's website to see if their online content provides what you are looking for. If not, then you will want to investigate SlingTV or PlayStation Vue, two services that show live programming from many popular cable channels.

Where can I watch the local news?

For now, you can still watch programming from local channels via the coaxial cable in your room. Alternatively, many of the local channels will let you watch their latest news broadcast via their website. Some work better than others, however, so your results may vary.

How do I program my digital TV to receive all University channels?

You will have to program your TV to detect and program all channels when plugged in. Exact details on how to setup your TV vary by manufacturer but these are the general steps:

  1. Plug in the power and coaxial cable connection to your TV
  2. Turn on your TV
  3. Using your remote control press the "Menu" button
  4. Select "Set-Up"
  5. Make sure your tuner/broadcast setting is "Cable" and not "antenna/air"
  6. Most TVs will then automatically try to scan for all available channels. If not you will have to go into setup and run the Auto Program so that it scans all available channels and programs your TV for those channels. The scan will take 10-20 minutes.


Residents with Seiki or Westinghouse TVs may encounter problems setting up TVs to pickup the digital channels. It appears these some of these TVs do not have a QAM tuner or will need to have the QAM tuner turned on. Please call ResNet at (808) 956-6800 if you need assistance.

You may need to contact your TV manufacture for support. If your TV does not have a QAM tuner, you will need to return it or purchase a separate QAM tuner to receive the channels.