Conflict Resolution & De-Escalation Workshop

This presentation is recommended for faculty and staff. Conflict Resolution and De-escalation techniques taught in this workshop are centered on two key factors:

  1. Reasoning with an agitated or angry person is rarely possible. The first and only objective of de-escalation is to reduce the level of agitation so that a reasonable discussion can occur.
  2. De-escalation techniques are inherently abnormal. They go against our natural ‘fight or flight’ reflexes. To be effective, we must remain calm, centered, and professionally detached from the situation. These skills require practice.

During this workshop, participants will:

  • Learn about precipitating factors and signs of agitation
  • Discuss verbal and nonverbal de-escalation techniques
  • Learn how to end the de-escalation process so you can begin a reasonable discussion
  • Learn techniques for what to do when de-escalation isn’t possible (i.e., how to ask a person to leave your office or area, while maintaining your own personal safety)
  • Engage with fellow participants in practice scenarios

This training lasts approximately 1 hour
Cost: Free

Schedule a Session for Your Department or Group

To schedule a session for your student, faculty, or staff group, please contact the UH Mānoa Department of Public Safety by email at srice@hawaii.edu, or by phone at (808) 956-5886. Please provide the following information:

  • Name of department or group
  • Number of expected participants
  • Any available dates and times
  • Optional: information on specific safety concerns, topics, or requests are welcome