Unit: Nursing & Dental Hygiene, School of
Program: Student Services
Date: Fri Oct 09, 2015 - 3:00:23 pm

1) Below are your program's student outcomes (SOs). Please add or update as needed.

Office of Student Services Program Goals and Mission Statement:

The Office of Student Services (OSS) provides a variety of student services for the School of Nursing & Dental Hygiene from pre-admission to beyond graduation. The services of this office include: responding to inquiries, handling admissions, academic advisement, facilitation of scholarships/awards, monitoring progress toward degree and certification of graduation. OSS also maintains and monitors records of student’s information (i.e., records of immunization, CPR, and others) required by clinical agencies affiliated with UHM nursing programs. Post-graduation services include verification of completion of degree requirements for board certifications.

Student Learning Outcomes:

Student Outcome #1 - Self-Reflection & Goal Setting: Students will be able to identify personal, academic, educational, and career goals that incorporate his/her interests, strengths, values, and skills.

Student Outcome #2 - Academic Planning: Students will be able to develop, implement, and manage an academic and educational plan by preparing for advising sessions and understanding degree/program requirements, as well as, University policies.

Student Outcome #3 - Resources & Activities: Students will be able to utilize resources in order to succeed and accomplish their educational goal at the University and prepare to enter the workforce.

 

2) Your program's SOs are published as follows. Please update as needed.

Program's Website. URL: http://www.nursing.hawaii.edu/ossdirectory
Student Handbook. URL, if available online:
Information Sheet, Flyer, or Brochure. URL, if available online:
UHM Catalog. Page Number:
Other:
Other:

3) Provide the program's activity map or other graphic that illustrates how program activities/services align with program student outcomes. Please upload it as a PDF.

Activity Map File(s) from 2015:

4) Did your program engage in any program assessment activities between June 1, 2014 and September 30, 2015? (e.g., establishing/revising outcomes, aligning activities to outcomes, collecting evidence, interpreting evidence, using results, revising the assessment plan, creating surveys, etc.)

Yes
No (skip to question 14)

5) For the period between June 1, 2014 and September 30, 2015: State the assessment question(s) and/or assessment goals. Include the student outcomes that were targeted, if applicable.

2014-2015 Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

  1. For new students admitted to the program this academic year only - Office of Student Services (OSS) advising during the application process (Targeted Student Outcomes 1 & 2)
  2. For students that transferred in to UHM only - OSS Advising during the application process (Targeted Student Outcomes 1 & 2)
  3. OSS advising for progression through the program (Targeted Student Outcomes 1, 2 & 3)
  4. Process of student support services (i.e. scholarship applications, graduation, leave of absence). (Targeted Student Outcomes 1, 2 & 3)
  5. OSS ability to direct my information needs to appropriate University services (i.e. Financial Aid, Scholarships, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 1, 2 & 3)

Fall 2014 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation.  The sessions were as follows:

  1. Overall  
  2. Student Icebreaker Activity (Target Student Outcome 1)
  3. Pledging Rehearsal
  4. Welcome to the Ohana, Review the Day’s Schedule
  5. Faculty Introductions
  6. Associate Dean’s Remarks
  7. Student Handbook (Targeted Student Outcomes 2 & 3)
  8. Academic Integrity and Proper Clinical Site Decorum
  9. Survival Strategies (Targeted Student Outcomes 1, 2, & 3)
  10. Conversations with Nurse Leaders, Preparing for Graduation & Beyond – Mean (Targeted Student Outcomes 1 & 3)
  11. Pledging
  12. Group Photo
  13. Simulation Lab Experience (Targeted Student Outcome 3)
  14. Kaplan Orientation and Study Skills/Test Taking Skills (Targeted Student Outcomes 1 & 2)
  15. Bus to Ho’oulu ’Aina & Overview of Ho’oulu ’Aina Experience
  16. Ho’oulu ’Aina (Targeted Student Outcome 1)

6) State the type(s) of evidence gathered to answer the assessment question and/or meet the assessment goals that were given in Question #5.

2014 - 2015 - Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

  1. For new students admitted to the program this academic year only - Office of Student Services (OSS) advising during the application process (Targeted Student Outcomes 1 & 2)
    • Mean – 3.94
    • Std Dev – 1.38
    • Excellent (5) – 26.4%
    • Good (4) – 28.2%
    • Neutral (3) – 15.5%
    • Faur (2) – 3.6%
    • Poor (1) – 2.7%
    • Not Applicable (NA) – 2.36%
       
  2. For students that transferred in to UHM only - OSS Advising during the application process (Targeted Student Outcomes 1 & 2)
    • Mean – 3.69
    • Std Dev – 2.46
    • Excellent (5) – 14.1%
    • Good (4) – 17.2%
    • Neutral (3) – 4.7%
    • Faur (2) – 4.7%
    • Poor (1) – 4.7%
    • Not Applicable (NA) – 54.7%
       
  3. OSS advising for progression through the program (Targeted Student Outcomes 1, 2 & 3)
    • Mean – 3.63
    • Std Dev – 1.03
    • Excellent (5) – 18.7%
    • Good (4) – 35.7%
    • Neutral (3) – 17.9%
    • Faur (2) – 8.4%
    • Poor (1) – 5.5%
    • Not Applicable (NA) – 13.8%
       
  4. Process of student support services (i.e. scholarship applications, graduation, leave of absence). (Targeted Student Outcomes 1, 2 & 3)
    • Mean – 3.56
    • Std Dev – 1.11
    • Excellent (5) – 14.7%
    • Good (4) – 33.9%
    • Neutral (3) – 25.7%
    • Faur (2) – 7.9%
    • Poor (1) – 3.7%
    • Not Applicable (NA) – 14.1%
       
  5. OSS ability to direct my information needs to appropriate University services (i.e. Financial Aid, Scholarships, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 1, 2 & 3)
    • Mean – 3.59
    • Std Dev – 1.12
    • Excellent (5) – 17.0%
    • Good (4) – 31.7%
    • Neutral (3) – 19.3%
    • Faur (2) – 8.2%
    • Poor (1) – 4.8%
    • Not Applicable (NA) – 19.0%

Fall 2014 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation.  The sessions were as follows:

  1. Overall
    • Mean = 4.21
  2. Student Icebreaker Activity (Target Student Outcome 1)
    • Mean = 3.65
  3. Pledging Rehearsal
    • Mean = 3.75
  4. Welcome to the Ohana, Review the Day’s Schedule
    • Mean = 4.05
  5. Faculty Introductions
    • Mean = 4.52
  6. Associate Dean’s Remarks
    • Mean = 3.84
  7. Student Handbook (Targeted Student Outcomes 2 & 3)
    • Mean = 4.22
  8. Academic Integrity and Proper Clinical Site Decorum
    • Mean = 4.39
  9. Survival Strategies (Targeted Student Outcomes 1, 2, & 3)
    • Mean = 4.53
  10. Conversations with Nurse Leaders, Preparing for Graduation & Beyond – Mean (Targeted Student Outcomes 1 & 3)
    • Mean = 4.56
  11. Pledging
    • Mean = 3.93
  12. Group Photo
    • Mean = 3.64
  13. Simulation Lab Experience (Targeted Student Outcome 3)
    • Mean = 4.56
  14. Kaplan Orientation and Study Skills/Test Taking Skills (Targeted Student Outcomes 1 & 2)
    • Mean =  4.33
  15. Bus to Ho’oulu ’Aina & Overview of Ho’oulu ’Aina Experience
    • Mean = 4.49
  16. Ho’oulu ’Aina (Targeted Student Outcome 1)
    • Mean =  4.66

 

7) State how many persons submitted evidence that was evaluated. If applicable, please include the sampling technique used.

2014 - 2015 - Student Experience Survey Questions Asked:

  • 360 Respondents – Undergraduate and Graduate Nursing students

Fall  2014 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

  • 45 Respondents - All incoming new students to the Nursing program.

8) Who interpreted or analyzed the evidence that was collected? Check all that apply.

Program faculty/staff member(s)
Faculty/staff committee
Ad hoc faculty/staff group
Director or department chairperson
Persons or organization outside the university
Students (graduate or undergraduate)
Dean or Associate Dean
Advisory Board
Other:

9) How did he/she/they evaluate, analyze, or interpret the evidence? Check all that apply.

Compiled survey results
Used quantitative methods on student data (e.g., grades, participation rates) or other numeric data
Used qualitative methods on interview, focus group, or other open-ended response data
Scored exams/tests/quizzes
Used a rubric or scoring guide
Used professional judgment (no rubric or scoring guide used)
External organization/person analyzed data (e.g., Social Science Research Institute)
Other:

10) For the assessment questions/goals stated in Question #5, summarize the actual results.

2014-2015 Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

  1. For new students admitted to the program this academic year only - Office of Student Services (OSS) advising during the application process (Targeted Student Outcomes 1 & 2)
    • Overall, students were satisfied with assistance for application/admissions process.
  2. For students that transferred in to UHM only - OSS Advising during the application process (Targeted Student Outcomes 1 & 2)
    • Overall, transfer students were satisfied with assistance for application/admissions process.
  3. OSS advising for progression through the program (Targeted Student Outcomes 1, 2 & 3)
    • Overall students are satisfied with the services that our Student Services Office provides.  More than half of students rated our services excellent/good/fair, but there is always room for improvement.
  4. Process of student support services (i.e. scholarship applications, graduation, leave of absence). (Targeted Student Outcomes 1, 2 & 3)
    • Overall students were satisfied with the services provided by our office, but the is room for improvement.
  5. OSS ability to direct my information needs to appropriate University services (i.e. Financial Aid, Scholarships, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 1, 2 & 3)
    • Overall students were satisfied with the services provided by our office, but the is room for improvement.

Fall 2014 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation.  The sessions were as follows:

Overall  (Mean = 4.21)

Overall students found the NSO very useful.  All of the sessions during the 2-day NSO were well received by the students and they found them all to be useful.

A majority of the comments were positive, but there were a couple of suggestions provided by the students for us to consider: 1) I wish there was a real person doing this (Kaplan Orientation); 2) wish there was more time for lunch (at Ho'oulu 'Aina); 3) serve breakfast and coffee on the second day of orientation.

11) What was learned from the results?

Please see question #10.

12) State how the program used the results or plans to use the results. Please be specific.

For the Student Experience Survey, relevant results for the Office of Student Services (OSS) are reviewed by all OSS personnel and improvements are made accordingly.

For the New Student Orientation (NSO) coordinated by the OSS and the Events Coordinator, results are compiled by Undergraduate Program Advisor(s) and then reviewed by the Director of OSS.  Improvements or revisions for the upcoming Orientation are then made.  For example, in the upcoming NSO, the information disseminated will be more focused on items that will help the new incoming students prepare for the start of the program. 

The planning committee will sit down and review the results of the survey and discuss areas of success and areas of improvements.  Changes will be made in the upcoming orientation and new sessions/areas of interested will be piloted.  For example, this past orientation incorporated an off-campus field trip and it was well received by the students.  Therefore, the next orientation will try to encompass this same experience as well as modify other areas.

13) Reflect on the assessment process. Is there anything related to assessment procedures your program would do differently next time? What went well?

Currently our office (Office of Student Services) as stated on our website: “provides a variety of student services for the School of Nursing & Dental Hygiene from pre-admission to beyond graduation. The services of this office include: responding to inquiries, handling admissions, academic advisement, facilitation of scholarships/awards, monitoring progress toward degree and certification of graduation. OSS also maintains and monitors records of student’s information (i.e., records of immunization, CPR, and others) required by clinical agencies affiliated with UHM nursing programs. Post-graduation services include verification of completion of degree requirements for board certifications.”

The assessment tools addressed in this report, did indeed assess the services provided by our office as listed above.
In our Assessment Plan, we created a set of goals and student learning outcomes which addressed the needs of our students socially, academically, and personally (please refer to section 1 of this report for the mission, goals, and student learning outcomes proposed in the planning stage).  

To accomplish the student learning outcomes proposed in the Assessment Plan, we plan to implement advising with our students at three different stages/time periods throughout duration of our 3-year nursing program (please refer to activity map in section 3 of this report) starting with the incoming Spring of 2013 class.  All 3 phases (as identified in our activity map) are complete (the first phase took place in Spring 2013, the second phase took place in March 2014, and the final phase took place in March-April 2015.  Throughout our advising sessions with the incoming Spring of 2013 class, students were able to: 1) recognize motivations for entering and completing the program; 2) identify program/degree requirements; 3) complete their academic plan; 4) identify campus resources; 5) prepare a schedule and calculate hours needed for school and other activities (i.e. time management); and 6) prepare for graduation and what happens next.  


Although this is the first cohort to have gone through all 3 phases, it may be premature to assess the quality and effectiveness of our activity map.  However, we are off to a good start and it shows promise because all 53 students are expected to graduate on time.


The first phase (15-30 minute advising session) was the most important because this is when the students first enter our program and we want to make sure that they understand what is expected of them during their time in our 3-year program and in turn, we let them know what we (Office of Student Services) are here for and what they can expect from us.
For the second phase, we gave students the option to come in during their 3rd semester for advising in which we would then conduct another 15 - 30 minute advising session targeting the outcomes outlined on the activity map.  We decided to make it optional because this was a very busy time for our students because they are halfway through the program and it was a busy semester for them.  Students may view this as unnecessary since they feel that they already got the information that they needed during phase one and therefore a poor use of their time.  Through my experiences, our students have very little spare time and value the spare moments they do have to study or catch up on their sleep.  Furthermore, their time spent on-campus is minimal, so trying to catch them before or after a class (i.e. coming from or leaving for their clinicals) is quite difficult.


Similarly, for the final phase, we offered optional advising sessions for students who want to come in for a final grad check during their final year in our program.  In the past, we met with the whole graduating class in one large group in order address some of the concerns that arise in their last semester (e.g. graduation, license exam, etc.).  In this meeting some of the outcomes for stage three were addressed such as: 1) completing graduation forms and 2) preparing for career in nursing.  However, meeting the other outcomes outlined in stage three would have meant having another 30 minute mandatory advising session in their last semester or increasing the time needed for the large group meeting which is normally conducted during their class time (as that is the only time we can get all students together).  Not only does this take away valuable time from the teacher, but students in their last semester have so much to think about and complete, that extended activities that may not seem useful at the time would not be well received.  


Moving forward, for the final phase, we plan to distribute the information via email so that way students have an easier time of obtaining the necessary information that they need and can be at their disposal at any time.  Since there is so much information to give these students, too much can be overwhelming when we meet in-class as a group.  We believe that the emails will be an easier and more convenient way for the students to receive the information.


Although, the goals identified in the activity map are ideal to promote the overall well being and self awareness of our students, the time and resources it would take to implement and measure these outcomes may not be well utilized, especially if the students do not find them useful.  In summary, this is a work in-progress and the feedback that we receive from our students will allow us to better assess our services and see what is working and what needs improvement.

14) If the program did not engage in assessment activities, please explain.
Or, if the program did engage in assessment activities, please add any other important information here.