Unit: Nursing & Dental Hygiene, School of
Program: Student Services
Date: Thu Oct 11, 2012 - 12:22:44 pm

1) Below are your program's student outcomes (SOs). Please add or update as needed.

Office of Student Services Program Goals and Mission Statement:

The Office of Student Services provides a variety of student services for the School of Nursing & Dental Hygiene from pre-admission to beyond graduation. The services of this office include: responding to inquiries, handling admissions, academic advisement, facilitation of scholarships/awards, monitoring progress toward degree and certification of graduation. This office also maintains and monitors records of student’s information (i.e., records of immunization, CPR, and others) required by clinical agencies affiliated with UHM nursing programs. It also creates and maintains databases and provides assistance with survey data. Post-graduation services include verification of completion of degree requirements for board certifications.

Student Learning Outcomes:

Student Outcome #1 - Self-Reflection & Goal Setting: Students will be able to identify personal, academic, educational, and career goals that incorporate his/her interests, strengths, values, and skills.

Student Outcome #2 - Academic Planning: Students will be able to develop, implement, and manage an academic and educational plan by preparing for advising sessions and understanding degree/program requirements, as well as, University policies.

Student Outcome #3 - Resources & Activities: Students will be able to utilize resources in order to succeed and accomplish their educational goal at the University and prepare to enter the workforce.

2) Your program's SOs are published as follows. Please update as needed.

Program's Website. URL: http://www.nursing.hawaii.edu/current-students/OSSmain.html
Student Handbook. URL, if available online:
Information Sheet, Flyer, or Brochure. URL, if available online:
UHM Catalog. Page Number:
Other:
Other:

3) Provide the program's activity map or other graphic that illustrates how program activities/services align with program student outcomes. Please upload it as a PDF.

Activity Map File(s) from 2012:

4) Did your program engage in any program assessment activities between June 1, 2011 and September 30, 2012? (e.g., establishing/revising outcomes, aligning activities to outcomes, collecting evidence, interpreting evidence, using results, revising the assessment plan, creating surveys, etc.)

Yes
No (skip to question 14)

5) For the period June 1, 2011 to September 30, 2012: State the assessment question(s) and/or assessment goals. Include the student outcomes that were targeted, if applicable.

Spring 2012 - Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

  1. Academic advising by the Office of Student Services (i.e., registration, scholarship, graduation, leave of absence). (Targeted Student Outcomes 2 & 3)
  2. The information received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 2 & 3)
  3. Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).
  4. The availability of pre-arranged CPR Courses.
  5. IF YOU ARE A GRADUATE STUDENT: Please rate how satisfied you are with the advising by the program director.  If you are NOT a graduate student, please select Not Applicable. (Targeted Student Outcomes 2 & 3)

Spring 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

  1. Welcome and Overview Faculty Introductions – Mean = 4.00
  2. Nurse Leaders: Their Influence Today – Mean = 3.54
  3. Test Taking Strategies/Time Management (Targeted Student Outcome 2) – Mean = 3.47
  4. Student Handbook (Targeted Student Outcome 2) – Mean = 3.75
  5. Curriculum Insights and Opportunities – Mean = 3.98
  6. KAPLAN Orientation – Mean = 3.67
  7. Ho‘oulu ‘Aina Field Trip (Targeted Student Outcomes 1 & 3) – Mean = 3.34
  8. Simulation Lab Experience – Mean = 4.29
  9. Conversations with Nurse Leaders, Preparing for Graduation & Beyond…From Today (Targeted Student Outcome 1) – Mean = 4.57
  10. Ice Breakers (Targeted Student Outcome 1) – Mean = 3.96
  11. UHM Honor’s Program (Targeted Student Outcomes 1 & 2) – Mean = 4.07
  12. Library Orientation – Mean = 3.41

Fall 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation).  The sessions were as follows:

  1. Kaplan Orientation and Study Skills/Test Taking Skills (Targeted Student Outcomes 2)
  2. Overview of Ho‘oulu ‘Aina Experience (Target Student Outcome 1)
  3. Welcome to the ‘Ohana, Faculty Introductions, Overview of the Orientation Program
  4. Student Handbook (Targeted Student Outcome 2)
  5. Academic Integrity and Proper Clinical Site Decorum
  6. Office of Student Services
  7. Library Orientation
  8. Tales and Tips: Survival Strategies (Targeted Student Outcome 3)
  9. Lunch and Learning More About Each Other
  10. Conversations with Nurse Leaders, Preparing for Graduation & Beyond…From Today (Target Student Outcome 1)
  11. UHM Honor’s Program (Targeted Student Outcome 1 & 2)
  12. Simulation Lab Experience

Students were also asked to provide comments on the following topics:

     13. Overall Comments
     14. Suggestions to improve orientation

6) State the type(s) of evidence gathered to answer the assessment question and/or meet the assessment goals that were given in Question #5.

Spring 2012 - Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

1.  Academic advising by the Office of Student Services (i.e., registration, scholarship, graduation, leave of absence). (Targeted Student Outcomes 2 & 3)

Mean – 3.78
Std Dev – 1.07
Very Satisfied (5) – 24.7%
Somewhat Satisfied (4) – 31.9%
Neutral (3) – 17.4%
Somewhat Dissatisfied (2) – 8.1%
Very Dissatisfied (1) – 3.4%
Not Applicable (NA) – 14.5%

2. The information received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 2 & 3)

Mean – 3.73
Std Dev - 1.04
Very Satisfied (5) – 22.9%
Somewhat Satisfied (4) – 37.2%
Neutral (3) – 16.9%
Somewhat Dissatisfied (2) – 11.7 %
Very Dissatisfied (1) - 2.6%
Not Applicable (NA) – 8.7%

3. Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).

Mean – 4.46
Std Dev – 0.80
Very Satisfied (5) – 57.2%
Somewhat Satisfied (4) – 23.7%
Neutral (3) – 8.1%
Somewhat Dissatisfied (2) – 2.1%
Very Dissatisfied (1) – 0.8%
Not Applicable (NA) – 8.1%

4. The availability of pre-arranged CPR Courses.

Mean - 4.56
Std Dev - 0.81
Very Satisfied (5) – 57.0%
Somewhat Satisfied (4) – 14.3%
Neutral (3) – 8.2%
Somewhat Dissatisfied (2) – 0.4%
Very Dissatisfied (1) – 0.8%
Not Applicable (NA) – 19.3%

5. (GRADUATE STUDENTS ONLY) Academic advising by the Program Director.

Mean – 3.56
Std Dev - 1.39
Very Satisfied (5) – 16.9%
Somewhat Satisfied (4) – 18.2%
Neutral (3) – 9.1%
Somewhat Dissatisfied (2) - 5.8%
Very Dissatisfied (1) – 7.1%
Not Applicable (NA) – 142.9%

Spring 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation (1= Not Useful at All, 2= Somewhat Useful, 3= Useful, 4= Very Useful, 5= Extremely Useful).  The sessions were as follows:

  1. Welcome and Overview Faculty Introductions – Mean = 4.00
  2. Nurse Leaders: Their Influence Today – Mean = 3.54
  3. Test Taking Strategies/Time Management (Targeted Student Outcome 2) – Mean = 3.47
  4. Student Handbook (Targeted Student Outcome 2) – Mean = 3.75
  5. Curriculum Insights and Opportunities – Mean = 3.98
  6. KAPLAN Orientation – Mean = 3.67
  7. Ho‘oulu ‘Aina Field Trip (Targeted Student Outcomes 1 & 3) – Mean = 3.34
  8. Simulation Lab Experience – Mean = 4.29
  9. Conversations with Nurse Leaders, Preparing for Graduation & Beyond…From Today (Targeted Student Outcome 1) – Mean = 4.57
  10. Ice Breakers (Targeted Student Outcome 1) – Mean = 3.96
  11. Tales and Tips: Survival Strategies (SNO) (Targeted Student Outcome 1) – Mean = 4.07
  12. UHM Honor’s Program (Targeted Student Outcomes 1 & 2) – Mean = 3.99
  13. Library Orientation – Mean = 3.41

Fall 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation (1= Not Useful at All, 2= Somewhat Useful, 3= Useful, 4= Very Useful, 5= Extremely Useful).  The sessions were as follows:

  1. Kaplan Orientation and Study Skills/Test Taking Skills (Targeted Student Outcome 2) – Mean = 4.37
  2. Overview of Ho‘oulu ‘Aina Experience (Targeted Student Outcome 1 & 3) – Mean = 4.04
  3. Welcome to the Ohana, Faculty Introductions, Overview of the Orientation Program – Mean = 4.40
  4. Student Handbook (Targeted Student Outcome 2) – Mean = 4.28
  5. Academic Integrity and Proper Clinical Site Decorum – Mean = 4.33
  6. Office of Student Services– Mean = 4.04
  7. Library Orientation– Mean = 4.06
  8. Tales and Tips: Survival Strategies (Targeted Student Outcome 3) – Mean = 4.54
  9. Lunch and Learning More About Each Other – Mean = 4.31
  10. Conversations with Nurse Leaders, Preparing for Graduation & Beyond…From Today (Targeted Student Outcome 1) – Mean = 4.67
  11. UHM Honor’s Program (Targeted Student Outcomes 1 & 2) – Mean = 4.25
  12. Simulation Lab Experience – Mean = 4.96

7) State how many persons submitted evidence that was evaluated. If applicable, please include the sampling technique used.

Spring 2012 - Student Experience Survey Questions Asked:

261 Respondents - a mix of all nursing students.

Spring 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

53 Respondents - All incoming new students to the nursing program.

Fall 2012 New Student Orientation Part II - (Co-Coordinated by Office of Student Services & Events Coordinator)

53 Respondents - All incoming new students to the nursing program.

8) Who interpreted or analyzed the evidence that was collected? Check all that apply.

Program faculty/staff member(s)
Faculty/staff committee
Ad hoc faculty/staff group
Director or department chairperson
Persons or organization outside the university
Students (graduate or undergraduate)
Dean or Associate Dean
Advisory Board
Other:

9) How did he/she/they evaluate, analyze, or interpret the evidence? Check all that apply.

Compiled survey results
Used quantitative methods on student data (e.g., grades, participation rates) or other numeric data
Used qualitative methods on interview, focus group, or other open-ended response data
Scored exams/tests/quizzes
Used a rubric or scoring guide
Used professional judgment (no rubric or scoring guide used)
External organization/person analyzed data (e.g., Social Science Research Institute)
Other:

10) For the assessment questions/goals stated in Question #5, summarize the actual results.

Spring 2012 - Student Experience Survey Questions Asked:

Students were asked to rate the following services provided by the Office of Student Services:

1) Academic advising by the Office of Student Services (i.e., registration, scholarship, graduation, leave of absence). (Targeted Student Outcomes 2 & 3)

Overall students are satisfied with the services that our Student Services Office provides.  For actual figures, please see #6.  

2) The information received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, libraries, counseling). (Targeted Student Outcomes 2 & 3)

Overall, students are satisfied with the services the information our office provides regarding other campus resources.  

3) Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).

Overall, students were very satisfied with these notifications.  For actual figures, please see #6.

4) The availability of pre-arranged CPR Courses.

Overall, almost all of the students were very satisfied with the availability of pre-arranged CPR courses.   For actual figures, please see #6.

5) IF YOU ARE A GRADUATE STUDENT: Please rate how satisfied you are with the advising by the program director.  If you are NOT a graduate student, please select Not Applicable. (Targeted Student Outcomes 2 & 3)

Overall, Graduate students are satisfied with the contact that they have with our Graduate program directors.  For actual figures, please see #6.

Spring 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation.  The sessions were as follows:

Overall students rated this part of the orientation as useful (Mean = 3.85). 

Suggestions provided by the students:

  • Try to condense the orientation into a day and a half
  • Cut out the excess information and focus the information on what students really need to know
  • information could be distributed online (email/powerpoints). 

Fall 2012 New Student Orientation - (Co-Coordinated by Office of Student Services & Events Coordinator)

Students were asked to rate the usefulness of each session of the orientation.  The sessions were as follows:

Overall students rated this part of the orientation as very useful (Mean = 4.35). 

Suggestions provided by the students:

  • try to condense the orientation into one day
  • focus the information on what students really need to know
  • keep on schedule.

11) What was learned from the results?

The students’ comments provided a mixture of positive and negative feedback on UHM Nursing Student Services.  This gives us a good idea of what is working and what needs to be improved.  Overall, the students were happy with the services we provided.  There was an area that had a common theme in the comments.

Academic Advisors, Program Director, Faculty – Although most of the comments were positive, there were a few that made us aware that this area needs some improvement as to the stability and availability of academic advisors, program director, and/or faculty.  Here are some examples of both positive and negative comments from the students:

  • “The Nursing student services faculty are outstanding….Wonderful experience working with them.”
  • “The staff at UHM Nursing Student Services are approachable, prompt, friendly, and wonderful.  I am highly satisfied with their work.”
  • “I have never met w/ my advisor/program director.  She took a while responding to my emails and calls.  Most of our on consult were via telephone.”
  • “I’m not sure who my program director is, as to my knowledge there’s been a lot of changes recently.”
  • “I didn’t like how we went through 3-4 Academic Advisors.”
  • “Unhappy with all of the faculty changes and disorganization in the changes.  My graduation is now expected to be two semesters from now instead of one semester which I had originally planned with my original program director.”

Since there have been staff changes (in regards to the academic advisors) over the past few years, I can understand why there are mixed feelings amongst the students and that this area has room for improvement.  In addition to our part-time Academic Advisor, now that I am here as a full-time Academic Advisor, we (as a team) will strive to provide stability and be available to our undergraduate  students in the program, which will in turn give the students a feeling of continuity and confidence during their time in the program.  The different areas of Nursing (i.e. Traditional BS Degree in Nursing (BSN), High School Entry for BSN, RN to BS, etc) now have designated Academic Advisors for each specialized population of students.  This should improve the communication and continuity between students and advisors.

12) State how the program used the results or plans to use the results. Please be specific.

In September 2012 OSS meeting, OSS Director pointed out the results of the Student Experience Survey and requested for everyone’s input by October 2012.  This will be up for discussion at the next meeting. 

13) Reflect on the assessment process. Is there anything related to assessment procedures your program would do differently next time? What went well?

I am a new, full-time Undergraduate Nursing Academic Advisor that started working in OSS September 2012.  At this time, I am not able to reflect on the assessment process during the period of June 1, 2011 to September 30, 2012 because I was not present for a majority of that time. However, from what I have observed, target outcomes 2 and 3 (see #3, activity map) failed to be implemented this past year.  We (myself and the other Academic Advisor) plan on implementing the full activity map with the new, incoming students for Spring 2013.  This will keep the students on track with their progression through the program.

14) If the program did not engage in assessment activities, please explain.
Or, if the program did engage in assessment activities, please add any other important information here.

The program made use of the Student Experience Survey, which provided important feedback from the students, and we will continue to use the survey in the following year.  We will have a discussion on whether or not to add additional questions to the survey so that we can assess other aspects of Student Services.