Program: Student Services
Date: Wed Oct 12, 2011 - 10:55:37 am
1) List your program's student outcomes.
Office of Student Services Program Goals and Mission Statement:
The Office of Student Services (OSS) will promote a collaborative relationship between students and advisors through comprehensive and professional advising with attention to the range of student needs. Through information sharing and mentoring the OSS will promote the social, personal, and academic development of all students by assisting them to recognize and achieve educational, career, and lifetime goals. Through partnership with faculty, staff and administration the OSS will assist in engaging students to become responsible and knowledgeable nurses as well as community members.
Student Learning Outcomes:
Student Outcome #1 - Self-Reflection & Goal Setting: Students will be able to identify personal, academic, educational, and career goals that incorporate his/her interests, strengths, values, and skills.
Student Outcome #2 - Academic Planning: Students will be able to develop, implement, and manage an academic and educational plan by preparing for advising sessions and understanding degree/program requirements as well as university policies.
Student Outcome #3 - Resources & Activities: Students will be able to utilize campus and community resources in order to integrate extra-curricular activities for life enhancement while maintaining health and balance in all areas of life.
2) Where are your program's student outcomes published? Mark all that apply and include URLs when appropriate.
Program's Website. URL: http://www.nursing.hawaii.edu/current-students/OSSmain.html
Student Handbook. URL, if available online: Information Sheet, Flyer, or Brochure. URL, if available online: UHM Catalog. Page Number: Other: Other: 3) Provide the program's activity map or other graphic that illustrates how program activities/services align with program student outcomes. Please upload it as a PDF.
4) For the period June 1, 2010 to September 30, 2011: State the assessment question(s) and/or assessment goals. Include the student outcomes that were targeted, if applicable.
Spring 2011 - Student Experience Survey Questions Asked:
Students were asked to rate the following services provided by the Office of Student Services:
1) Academic advising by the Program Director.
2) Academic advising by the Office of Student Services (i.e., registration, scholarship information, graduation, leave of absence, program progression, school policies). (Targeted Student Outcomes 2 & 3)
3) The information received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, Libraries, Simulation Lab, Counseling Services). (Targeted Student Outcomes 2 & 3)
4) Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).
New Student Orientation Part I Survey Spring 2011 & Fall 2011 (Conducted by Office of Student Services)
Students were asked the following (based on a rating scale):
1) Overall the Orientation was:
2) The Icebreakers and Teambuilding Activities were: (Targeted Student Outcome 1)
3) The Information Sessions on Academics, Registration and STAR/MYUH were: (Targeted Student Outcome 2)
4) The Information on Health Requirements were:
5) The information provided by SNO (Student Nurses Organization) was: (Targeted Student Outcome 2 & 3)
6) Suggestions to improve orientation:
Fall 2011 New Student Orientation Part II - (Co-Coordinated by Office of Student Services & Events Coordinator)
Students were asked to rate the usefulness of each session of the orientation. The sessions were as follows:
1) Welcome and Overview Faculty Introductions
2) Ice Breakers (Targeted Student Outcome 1)
3) Nurse Leaders: Their Influence Today
4) Student Handbook: The Rule Book HIPAA Q and A (Targeted Student Outcome 2)
5) Curriculum Insights and Opportunities (Targeted Student Outcome 2)
6) KAPLAN Orientation
7) Ho’oulu ‘Aina Field Trip (Target Student Outcome 1)
8) Simulation Lab Experience
9) Conversations with Nurse Leaders Preparing for Graduation and Beyond… From Today (Targeted Student Outcome 1)
10) Test-Taking Strategies/Time Management (Targeted Student Outcomes 2)
11) Tales and Tips: Survival Strategies (Student Nurses Organization) (Targeted Student Outcome 3)
12) UHM Honor’s Program (Targeted Student Outcome 1 & 2)
5) State the type(s) of evidence gathered to answer the assessment question and/or meet the assessment goals that were given in Question 4.
Spring 2011 - Student Experience Survey Questions Asked:
Students were asked to rate the following services provided by the Office of Student Services:
1) Academic advising by the Program Director.
Very Satisfied (5) - 24.6%
Somewhat Satisfied (4) - 33.5%
Neutral (3) - 21.6%
Somewhat Dissatisfied (2) - 5.4%
Very Dissatisfied (1) - 1.2%
Not Applicable (NA) - 13.8%
Mean - 3.87
Std Dev - 1.27
2) Academic advising by the Office of Student Services (i.e., registration, scholarship information, graduation, leave of absence, program progression, school policies). (Targeted Student Outcomes 2 & 3)
Mean - 4.05
Std Dev - 1.16
Very Satisfied (5) - 29.5%
Somewhat Satisfied (4) - 38%
Neutral (3) - 16.9%
Somewhat Dissatisfied (2) - 3.0%
Very Dissatisfied (1) .6%
Not Applicable (NA) - 12.0
3) The information I received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, Libraries, Simulation Lab, Counseling Services). (Targeted Student Outcomes 2 & 3)
Mean - 3.86
Std Dev - 1.17
Very Satisfied (5) - 28.3%
Somewhat Satisfied (4) - 34.3%
Neutral (3) - 19.9%
Somewhat Dissatisfied (2) - 6.0%
Very Dissatisfied (1) - 3.0%
Not Applicable (NA) - 8.4%
4) Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).
Mean - 4.48
Std Dev - .73
Very Satisfied (5) - 56.6%
Somewhat Satisfied (4) - 31.3%
Neutral (3) - 9.0%
Somewhat Dissatisfied (2) - .6%
Very Dissatisfied (1) - 1.0%
Not Applicable (NA) - 2.4%
New Student Orientation Part I Survey Spring 2011 & Fall 2011 (Conducted by Office of Student Services)
Students were asked to rate the following (Highly Useful (5), Useful (4), Somewhat Useful (3), Little Useful (2), Not Useful (1)):
1) Overall the Orientation was:
Spring 2011 Students (December 2010), Mean = 4.71 / Fall 2011 Students (May 2011), Mean = 4.66
2) The Icebreakers and Teambuilding Activities were (Targeted Student Outcome 1)
Spring 2011 Students (December 2010), Mean = 4.46 / Fall 2011 Students (May 2011), Mean = 4.44
3) The Information Sessions on Academics, Registration and STAR/MYUH were (Targeted Student Outcome 2)
Spring 2011 Students (December 2010), Mean = 4.56 / Fall 2011 Students (May 2011), Mean = 4.15
4) The Information on Health Requirements were
Spring 2011 Students (December 2010), Mean = 4.83 / Fall 2011 Students (May 2011), Mean = 4.71
5) The information provided by SNO (Student Nurses Organization) was (Targeted Student Outcome 2 & 3)
Spring 2011 Students (December 2010), Mean = 4.42 / Fall 2011 Students (May 2011), Mean = 4.40
6) Suggestions to improve orientation:
Fall 2011 New Student Orientation Part II - (Co-Coordinated by Office of Student Services & Events Coordinator)
Students were asked to rate the usefulness of each session of the orientation (1= Not Useful at All, 2= Somewhat Useful, 3= Useful, 4= Very Useful, 5= Extremely Useful). The sessions were as follows:
1) Welcome and Overview Faculty Introductions - Mean = 4.31
2) Ice Breakers (Targeted Student Outcome 1) - Mean = 4.11
3) Nurse Leaders: Their Influence Today - Mean = 4.28
4) Student Handbook: The Rule Book HIPAA Q and A (Targeted Student Outcome 2) - Mean = 4.25
5) Curriculum Insights and Opportunities (Targeted Student Outcome 2) - Mean = 4.42
6) KAPLAN Orientation - Mean = 4.65
7) Ho’oulu ‘Aina Field Trip (Target Student Outcome 1) - Mean = 4.30
8) Simulation Lab Experience - Mean = 4.41
9) Conversations with Nurse Leaders Preparing for Graduation and Beyond… From Today (Targeted Student Outcome 1) - Mean = 4.79
10) Test-Taking Strategies/Time Management (Targeted Student Outcomes 2) - Mean = 4.02
11) Tales and Tips: Survival Strategies (Student Nurses Organization) (Targeted Student Outcome 3) - Mean = 4.26
12) UHM Honor’s Program (Targeted Student Outcome 1 & 2) - Mean = 4.32
6) State how many persons submitted evidence that was evaluated. If applicable, please include the sampling technique used.
Spring 2011 - Student Experience Survey Questions Asked:
284 Respondants - a mix of all undergraduate nursing students.
New Student Orientation Part I Survey Spring 2011 & Fall 2011 (Conducted by Office of Student Services)
Spring 2011 - 66 Respondants, all incoming new students to the nursing program.
Fall 2011 - 54 Respondants, all incomign new students to the nursing program.
Fall 2011 New Student Orientation Part II - (Co-Coordinated by Office of Student Services & Events Coordinator)
54 Respondants - All incoming new students to the nursing program.
7) Who interpreted or analyzed the evidence that was collected. Check all that apply.
Program faculty/staff Faculty/staff committee Ad hoc faculty/staff group Director or department chairperson Persons or organization outside the university Students (graduate or undergraduate) Dean Other 8) How did he/she/they evaluate, analyze, or interpret the evidence? Check all that apply.
Compiled survey results Used qualitative methods on interview, focus group, open-ended response data Scored exams/tests/quizzes Used a rubric or scoring guide Used professional judgment (no rubric or scoring guide used) External organization/person analyzed data (e.g., Social Science Research Institute) Other: 9) For the assessment questions/goals stated in Question 4, summarize the actual results.
Spring 2011 - Student Experience Survey Questions Asked:
Students were asked to rate the following services provided by the Office of Student Services:
1) Academic advising by the Program Director.
Overall students are satisfied with the contact that they have with our program director. Our program director does not have a lot of individual student contact with the students in our various programs, therefore their satisfaction is based on the minimal contact that they have with the Student Services Director.
2) Academic advising by the Office of Student Services (i.e., registration, scholarship information, graduation, leave of absence, program progression, school policies). (Targeted Student Outcomes 2 & 3)
Overall students are satisfied with the services that our the Student Services offices provides. Although about 60% of students rated our services better than satifactory, there is much room for improvement.
3) The information I received about University support services (i.e., Financial Aid, Kokua, Learning Assistance Center, Libraries, Simulation Lab, Counseling Services). (Targeted Student Outcomes 2 & 3)
Overall students are satisfied with the services the information our office provides regarding other campus resources. Although about 60% of students rated this service better than satifactory, there could be more information provided. Therefore, our office needs to be more pro-active and knowledgeable about campus resources and also about community resources.
4) Notification about lapses in important clinical documentation in time to take care of the requirements (i.e., CPR, health and insurance liability).
Overall all students were very satisfied with these notifications.
New Student Orientation Part I Survey Spring 2011 & Fall 2011 (Conducted by Office of Student Services)
Students were asked to rate the following:
Overall students rated the orientation highly useful. Students in the Fall 2011 orientation were slightly more satisfied with the content of the orientation than the students in the Spring 2011 orientation. Specifically, in the sessions that covered Academics, Registration, STAR and Health Requirements.
Suggestions provided by the students in the Spring 2011 orientation prompted our office to make the following changes: shorten the orientation by one hour, revise the teambuilding and icebreaker activities so they are not as time consuming and more effective, and provide more information relevant to preparing students for the upcoming semester.
Fall 2011 New Student Orientation Part II - (Co-Coordinated by Office of Student Services & Events Coordinator)
Students were asked to rate the usefulness of each session of the orientation. The sessions were as follows:
Overall students rated this part of the orientation as highly useful.
Suggestions provided by the students: 1) try to condense the orientation into one day; 2) focus the information on what students really need to know; and 3) keep on schedule.
10) What was learned from the results?
Please see question #9.
11) State how the program used the results or plans to use the results. Please be specific.
For the Student Experience Survey, relevant results for the Office of Student Services (OSS) is reviewed by all OSS personnell and improvements are made accordingly.
For the New Student Orientation (NSO) coordinated by the OSS, results are compiled by Undergraduate Program Advisor(s) and then reviewed by the Director of OSS. Improvements or revisions for the upcoming Orientation is then made. For example, in the upcoming NSO, the information disseminated will be more focused on items that will help students prepare for the start of the program in the Spring.
For the NSO Part II, coordinated by the OSS and the Events Coordinator, the planning committee will sit down and review the results of the survey and discuss areas of success and areas of improvements. Changes will be made in the upcoming orientation and new sessions/areas of interested will be piloted. For example, this past orientation incorporated an off campus field trip and it was well received by the students. Therefore, the next orientation will try to encompass this same exprience as well as modify other areas.
12) Reflect on the assessment process. Is there anything related to assessment procedures your program would do differently next time? What went well?
Please see next section.
13) Other important information
Currently our office (Office of Student Services) as stated on our website: "provides a variety of student services for the School of Nursing & Dental Hygiene from pre-admission to beyond graduation. The services of this office include: responding to inquiries, handling admissions, academic advisement, facilitation of scholarships/awards, monitoring progress toward degree and certification of graduation. OSS also maintains and monitors records of student’s information (i.e., records of immunization, CPR, and others) required by clinical agencies affiliated with UHM nursing programs. Post-graduation services include verification of completion of degree requirements for board certifications".
The assessment tools addressed in this report, did indeed assess the services provided by our office as listed above. However, they did not target the program mission, goals, and student learning outcomes as stated in our 2010 Annual Assessment Report, which at that time was our Assessment Plan.
In our Assessment Plan, we tried to create a set of goals and student learning outcomes which addressed the needs of our students socially, academically, and personally (please refer to section 1 of this report for the mission, goals, and student learning outcomes proposed in the planning stage). However, we were unable to completely implement/integrate these into the services we provided in the past year and therefore did not assess what we had proposed to assess.
To accomplish the student learning outcomes proposed in the Assessment Plan, we had planned to implement advising with our students at three different stages/time periods throughout the 3 year nursing program (please refer to activity map in section 3 of this report) starting with the incoming Spring of 2011 class. As identified through this assessment report, the assessment tools used over the past year do somewhat target the learning outcomes of Phase I on our activity map. Through our advising sessions with our incoming students and the mandatory new student orientations, students are able to: 1) recognize motivations for entering and completing the program; 2) identify program/degree requirements; 3) complete their academic plan; 4) identify campus resources; and 5) prepare a schedule and calculate hours needed for school and other activities (i.e. time management). Yet, there were some things that were not addressed such as: 1) outlining short and long term goals; 2) identifying and describing academic stregths and weaknesses; 3) identifying at least one extra-curricular activity; 4) identifying other areas of academic interests; and 5) making students aware of the advising cycle.
The second phase and third phase as identified in our activity map should take place in May 2012 (mid-program) and the third phase in August 2013 (final semester of students program). Therefore, there is nothing to be reported about these stages at this time.
However, reflecting on how our first stage of implementation progressed, it seems that these goals and student learning outcomes, although well intended, may not be realistic. Currently, our advising sessions with our new incoming students takes about 10-15 mintues. Due to the time consuming schedule of our nursing students we are only able to schedule advising sessions with them during one day of the week, therefore it takes us about 5-6 weeks from the start of the semester to meet with all 56 (66 in previous semesters) students. Trying to accomplish all outcomes proposed for stage one would mean increasing the advising time of each student to 30 minutes which would futher extend the time it takes for us to complete advising with all students. Our students already feel so overwhelmed with their new nursing schedule and appreciate the efficient adivisng provided at the start of their nursing program, which outlines their academic plan. They are open to giving us 10-15 minutes of their time but anything more than that would become a burden.
In foresight for stage two, we would have to mandate that the students come in during their 3rd semester for advising in which we would then conduct another 30 minute advising session targeting the outcomes outlined on the acitivity map. Again, students may view this as unnecessary and therefore a poor use of their time. Through my experiences, our students have very little spare time and value the spare moments they do have to study or catch up on their sleep. Furthermore, their time spent on-campus is minimal, so trying to catch them before or after a class (i.e.coming from or leaving for their clinicals) is quite difficult.
Similaryly, for stage three, currently we meet with the whole graduating class in one large group in order address some of the concerns that arise in their last semester (e.g. graduation, license exam, etc.). In this meeting some of the outcomes for stage three are addressed such as: 1) completing gradution forms and 2) preparing for career in nursing. However, meeting the other outcomes outlined in stage three would mean having another 30 minute mandatory advising session in their last sememster or increasing the time needed for the large group meeting which is normally conducted during their class time (as that is the only time we can get all students together). Not only does this take away valuable time from the teacher, but students in their last semester have so much to think about and complete, that extended activities that may not seem useful at the time would not be well received.
Although, the goals identified in the activity map are ideal to promote the overall well being and self awareness of our students, the time and resources it would take to implement and measure these outcomes would not be well utilized, especially if the students do not find them useful. In summary, we will need to revise our original assessment plan and try to incorporate the student learning outcomes in the activities and services already provided by our office.