Frequently Asked Questions (FAQ)
What subjects do you cover?
The OLA Math and Science tutors are mostly undergraduate UH Mānoa students majoring in STEM fields – for example, math, engineering, biology and computer science. The following subjects tutored include (but not limited to):
- Mathematics (Up to at least Calculus II)
- Biology (Up to at least College Level)
- Chemistry (Up to at least College Level)
- Physics (Up to at least College Level)
Many tutors are well equipped to tutor subjects beyond the above. Certain examples include:
- Tutors (Engineering Majors): Can potentially tutor up to Calculus IV, Quantum Physics, and even various Engineering courses
- Tutors (Biochemistry Majors): Can potentially cover higher level chemistry/biology such as Organic Chemistry and Microbiology
If you are requesting help with certain higher level subjects not listed above, email firstname.lastname@example.org for more info.
How many students can be assisted by one tutor?
Tutoring sessions are typically one-on-one. If multiple students require help on the same subject or question, tutors may allow the option to work alongside a group of students. During busy hours, however, tutors all follow a “one hour” rule where students/groups must be limited to one hour sessions to accomodate students whom are waiting. Students requiring more help after the hour may come back at a later time when it is no longer busy.
Do tutors use the "Video"?
No, not at this time. Tutors use the audio and chat communications only. Zoom meetings are also defaulted to not enable video.
Does this work on Both PC and Mac?
Yes, absolutely! The Zoom program used for Math and Science is downloadable for both Windows and Macs, as well as in mobile devices for Android and IOS phones. Please see the Math & Science Tutoring page for more information.
Can I use a mobile device (Ipad, Phone, tablet, etc.) or other handheld devices?
- Annotation features, such as drawing, erasing or inserting shapes
- Ability to share photos for homework within the mobile device
- Audio capabilities and chat features
If possible, ensure that you are using Wi-Fi or have a stable 4G connection when in the Zoom rooms.
Do I need to have a headset or use audio?
Although optional, it is recommended to utilize audio communication to greatly increase communication response time. You may use the audio either through your computer microphone/speaker or a headset.
By default, tutors will utilize audio communication and test the audio with you at the beginning of your session. If you prefer the tutor to utilize message chats instead, let the tutor know at the beginning of the session.
How does the tutoring session start?
You will be greeted via chat by a tutor or tutors in the “main room” (prompted via a Zoom meeting in a new tab. The first available tutor will move you to a “private tutoring room” using another Zoom meeting (prompted with the Zoom app) to begin the one-on-one tutoring.
The tutor will then test audio, collect a small amount of personal information for OLA’s records, and then get you started with the tutoring. If it’s your first time, the tutor will explain the tools and have you try things out. Ask lots of questions!
Why is personal information collected at the start of each session?
How long can I stay on for one session?
Why does my tutor ask so many questions?
Our tutors are trained to guide you, and they are expected to do this through questioning to assess your understanding. They will not simply provide answers, but will help you work through your areas of need. Please ask the tutors any questions that you have!