Frequently Asked Questions

May I smoke in my room or in another area of the building?

No. Smoking is not permitted in rooms or any other area of the building. The University of Hawaii at Manoa is a smoke free campus.

What time can I check in/check out?

Check-in is after 2:00pm and check-out is before 12 noon. If you or your group would like to check in or check out at a different time, please contact the Conference Housing Office to arrange an early check-in or late check-out. Early arrivals and late departures will result in a fee of $25.00 per group.

I would like to store luggage prior to check in. Is there a place we can store our luggage?

Unfortunately, we do not store luggage or bags.

Is there internet access in the building?

Yes, every room is internet ready. You can connect to the internet with an Ethernet cord. Wireless access is also available. Each wireless account is arranged through the group coordinator only.

Is there anywhere can I cook?

A full kitchen is located on the roof top of Hale Aloha and on the 12th floor of Frear Hall. However, no pots, pans, or utensils are provided.

Do I need to bring towels or bed sheets?

No, bed linen and towels are provided in every room. Please leave items folded on the bed upon check-out to avoid fees.

What linen is provided?

We provide a pillow with a pillowcase, two flat sheets, two towels and a washcloth. Blankets are provided in Frear Hall and by request for Hale Aloha stays. Requests for blankets must be received by our office no later than five business days prior to arrival.

Can I reserve a parking pass?

Yes, parking permits are available. Parking passes are $5.00 per day per vehicle and requests require at least five business days to process.

What if I forgot something in the room?

Please contact the Conference Housing office as soon as possible so we can check the room or see if anything was found.

Is there a gym available for use?

There are no gyms located in Conference Housing facilities, however there is one on campus. If you are interested in using the gym, please contact Student Recreation Services about membership options.

I lost my key card. What do I do?

During desk hours (9:00am – 9:00pm) you can go to the front desk of your hall to get a replacement key. If you locked your key in your room, a spare key can be given only to the registered guest of the room and for only 15 minutes. If it is outside of front desk hours, please call the on-call number, 808-620-1014, for assistance to help you get into your room. Let them know what building and room number you are in when calling for locked out assistance.

I lost my meal card. What do I do?

Please notify our office or front desk as soon as possible so a replacement card can be issued.

I was notified by the cafeteria that my meal card has no dining credit. Who do I notify to help me add more meals?

Please contact your group coordinator to check your meal schedule. If there are any discrepancies please go to the front desk of your hall and notify them of this problem.

What do I do if I have any maintenance concerns?

Notify the front desk of your hall for any maintenance issues concerning your room or unit. Please be aware that maintenance staff will be entering the unit to review and correct the issues that were reported.

Are there any ATMs on campus?

Yes. A few locations on the UH Manoa campus include Paradise Palms, Hemenway Hall, and Campus Center.

Are there any housekeeping services?

Yes. In Frear Hall, our cleaning staff will enter your unit and clean the bathrooms on Wednesdays between 9am – 2pm, except holidays. Please close your bedroom doors. Hale Aloha bathrooms are cleaned daily. For trash removal, please remove your trash and place them in the trash chutes (Frear Hall: trash chute on each floor near the elevators, Hale Aloha: trash chute near fire exit stairs). Trash liners are available at the front desk of your building.

Can I do laundry?

Yes. In Frear Hall, laundry rooms are located on the 2nd, 6th, and 10th floors. In Hale Aloha, the laundry room is located on the roof top level. The washers and dryers are card operated. Laundry cards can be purchased for $2 at the machine next to the front desk of your hall.

If I am receiving mail, where do I send it to?

Your Name
ATTN: Conference Housing
2569 Dole Street
Honolulu, HI 96822

Where do I pick up my mail?

Mail can be picked up at the front desk of your hall during desk hours (9am – 9pm). You will be notified via email (academic year) or mail slip (summer) when we receive your mail.